2012 Mazda CX-9 - Ratings, Complaints and Recalls

The 2012 Mazda CX-9 SUV FWD does not have an overall safety rating available. However, it received a rollover rating of 4 out of 5, indicating a moderate risk of rollover. Despite not having crash ratings, this vehicle is equipped with standard electronic stability control, which can help prevent skidding and loss of control. It does not have forward collision warning or lane departure warning systems, which are valuable safety features that can help prevent accidents.

In terms of complaints and recalls, the CX-9 has had 218 complaints reported and 4 recalls issued. While the lack of crash test ratings is a limitation, the presence of stability control is a positive safety feature. It is important for CX-9 owners to stay informed about any recalls and address them promptly to ensure the safety of their vehicle.

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Top stats at a glance

Complaint Count

218

Recall Count

4

Investigation Count

2

Safety Rating

Not Rated

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Safety Features

2012 Mazda CX-9 SUV FWD Safety Features

Here are the safety features that come as standard on the 2012 Mazda CX-9 SUV FWD

Electronic Stability Control (ESC)

ESC is an advanced safety feature in vehicles designed to help drivers maintain control during challenging driving conditions. By continuously monitoring various factors such as steering angle, vehicle speed, and individual wheel speeds, ESC can detect and reduce the risk of skidding or loss of control. It achieves this by automatically applying brakes to specific wheels to stabilize the vehicle.

Standard
Forward Collision Warning (FCW)

Forward Collision Warning (FCW) is a safety feature in vehicles that helps prevent frontal collisions by alerting the driver of an imminent collision with a vehicle or obstacle ahead. Using sensors such as radar or cameras, FCW monitors the distance and speed of vehicles in front, and if it detects a potential collision, it provides visual and/or auditory warnings to prompt the driver to take evasive action.

No
Lane Departure Warning (LDW)

Lane Departure Warning (LDW) is a safety feature in vehicles that alerts drivers when their vehicle unintentionally drifts out of its lane without signaling. Utilizing cameras or sensors to monitor lane markings on the road, LDW detects when the vehicle crosses these lines and triggers visual, auditory, or haptic alerts to notify the driver of potential lane departure.

No

2012 Mazda CX-9 SUV FWD Safety Ratings

Here we have the crash and rollover ratings for the 2012 Mazda CX-9 SUV FWD Where possible we've included the ratings for the oldest and latest models of this car so you can compare how the safety ratings have changed over time.

Frontal Crash Ratings

Combines Driver and Passenger star ratings into a single frontal rating. The frontal barrier test simulates a head-on collision between two similar vehicles, each moving at 35 mph.

Test 2007 Score 2012 Score 2023 Score
Overall Front Crash Rating Not Rated Not Rated 4
Front Crash Driver Side Rating 5 Not Rated 4
Front Crash Passenger Side Rating 5 Not Rated 4

Side Crash Ratings

Combines Side Barrier and Side Pole Star Ratings into a single side rating.

Test 2007 Score 2012 Score 2023 Score
Overall Side Crash Rating Not Rated Not Rated 5
Side Crash Drivers Side Rating 5 Not Rated 5
Side Crash Passenger Side Rating 5 Not Rated 5
Combined Side Barrier Pole Rating - Front Not Rated Not Rated 5
Combined Side Barrier Pole Rating - Rear Not Rated Not Rated 5
Overall Side Barrier Rating Not Rated Not Rated 5

Rollover Ratings

The Rollover Resistance test measures the risk of rollover in a single-vehicle, loss-of-control scenario.

Test 2007 Score 2012 Score 2023 Score
Rollover Rating 4 4 4
Rollover Possibility % 0% 0% 0%
Dynamic Tip Result No Tip No Tip No Tip
Side Pole Crash Rating Not Rated Not Rated 5

Complaints for the 2012 Mazda CX-9

This chart show the number of complaints for each car component. A Higher number of complaints could indicate that this car might have a common fault. Something to look out for when purchasing one.

Component Complaints

Choose a component to see what complaints people have made about them.

Complaint:
"i was driving normally when i started sowing down and noticed the brakes were harder to push. i finally stopped just before almost rear-ending a vehicle in front of me. it turns out the brake booster, a known problem that was not communicated to me a few years ago, failed and makes braking the vehicle harder, increases distance, and makes the vehicle unsafe to drive. the problem has been reproduced via a diagnostic test at mazda of gladstone dealership on 9/27/23. the dealership has been the only people who have inspected the issue. there were no warning signs, no warning lights, nothing. it was scary because i didn't think my vehicle was going to stop. it's completely dangerous. i have not gotten the vehicle repaired yet because i believe mazda holds responsibility as this has been a known issue with their cars."
Components Involved: SERVICE BRAKES
Date of incident: 2024-10-09
Complaint:
"on august 14, 2020, the brake booster along with the master cylinder failed, resulting in very dangerous and frightening driving conditions, and the parts were replaced with mazda original parts. this was an ongoing issue with the mazda cx-9’s. i reported it to the nhtsa, complaint number 11480067. on january 4, 2023, the brake master cylinder and booster failed again resulting again in very dangerous and frightening driving conditions. the car was driven only 25,383 miles before the brakes failed the second time. the mazda parts were defective and continue to be so after many years with no effort by mazda to improve these parts. attached are the repair invoices for both incidents. i have tried contacting mazda and they refuse to address the issue."
Components Involved: SERVICE BRAKES
Date of incident: 2023-04-01
Complaint:
"the brakes suddenly became very difficult to press as if i did not have power brakes. no warning lights came on and it became very difficult to stop the car. then if i had to break suddenly and hard it would stall. i brought it to the repair shop and the brake booster was defective. the brake booster along with the master cylinder had to be replaced. it was a very dangerous and frightening experience the brakes suddenly difficult to use. i contacted mazda customer service and they did not care. i then tried to escalate the issue over the last two years but it was impossible to contact anyone and all emails came back undeliverable. i just recently learned that i can report this danger to the nhtsa."
Components Involved: SERVICE BRAKES
Date of incident: 2020-10-08
Complaint:
"brake power boost failure"
Components Involved: SERVICE BRAKES
Date of incident: 2022-08-06
Complaint:
"this is relating to nhtsa investigation pe 14-005. although this car is a 2012 mazda cx9, my wife driving the car had the same issue where she heard a hissing noise and the brakes were very difficult for her to depress or to stop. a brake issue is a major defect where the nhtsa should have initiated a recall in accordance with 49 u.s.c. 30118-30120, which required notification of all owners. why the nhtsa allowed mazda to only issue a 'special extended warranty' is beyond me, and smells of a back door deal. nonetheless, i was unaware of this issue with the mazda cx9's as i was never notified. my wife drove the vehicle home and i purchased the replacement parts at my own expense. this should be a full recall and should be reopened as your current investigation pe 14-005 only included years 2010-2011, and did *not* include the 2012 model year."
Components Involved: SERVICE BRAKES
Date of incident: 2017-06-03
Complaint:
"i was driving along the highway and traffic began to slow. i pushed the brakes and the car did not stop."
Components Involved: SERVICE BRAKES
Date of incident: 2022-07-01
Complaint:
"brake booster failure caused a near miss. wife driving with 5 year old daughter in the vehicle. the stopping force required on the brake pedal became excessive and the stopping (safe braking) distance significantly increased causing emotional distress. my understanding is this part (brake booster) has a defective diaphragm that deteriorates over time. the extended warranty created for this particular issue did not cover the vehicle at the time of the failure."
Components Involved: SERVICE BRAKES
Date of incident: 2022-12-09
Complaint:
"brake booster internal failure - this is a known issue and a safety hazard on mazda cx 9 models and should be investigated again regardless of the age of the vehicle."
Components Involved: SERVICE BRAKES
Date of incident: 2021-02-10
Complaint:
"tl* the contact owns a 2012 mazda cx-9. the contact stated that while driving at approximately 20 mph, the brakes failed to operate. the contact mentioned that the brakes gradually slowed down the vehicle and stop independently. the vehicle was taken to an independent mechanic where they informed the contact that there was an unknown recall on the vehicle. the contact contacted riley mazda (75 myrtle ave, stamford, ct 06902, (203) 978-5780) and was informed that the vin was not under recall. the contact was informed of an extended warranty coverage however, the mileage had been exceeded. the manufacturer was notified of the failure. the approximate failure mileage was 129,000."
Components Involved: SERVICE BRAKES
Date of incident: 2020-03-11
Complaint:
"i was driving slowly about 30miph and began hearing a hissing noise when i depressed the brake pedal. once i pulled into my driveway a small incline, and pushed the brake pedal it was very tight and stopped at a point, but would not go further, tried shifting different gears. finally brake depressed. hissing has continues, very stiff brake pedal"
Components Involved: SERVICE BRAKES
Date of incident: 2021-09-10

Recalls for the 2012 Mazda CX-9

Component Recalls

Choose a component to see what recalls people have made about them.

Recall:
"mazda north american operations (mazda) is recalling certain 2014-2015 mazda cx-9 vehicles sold, or ever registered in the states of alabama, california, florida, georgia, hawaii, louisiana, mississippi, south carolina, texas, puerto rico, american samoa, guam, the northern mariana islands (saipan), and the u.s. virgin islands or "zone a." additionally, unless covered in "zone a," mazda is recalling certain 2011-2013 mazda6, 2011-2012 cx-7, and 2011-2015 cx-9 sold, or ever registered in the states of arizona, arkansas, delaware, illinois, indiana, kansas, kentucky, maryland, missouri, nebraska, nevada, new jersey, new mexico, north carolina, ohio, oklahoma, pennsylvania, tennessee, virginia, west virginia and the district of columbia, or "zone b." additionally, unless covered in zone a or zone b, mazda is recalling certain 2010-2013 mazda6, 2010-2012 cx-7, and 2010-2015 cx-9 vehicles ever registered in the states of alaska, colorado, connecticut, idaho, iowa, maine, massachusetts, michigan, minnesota, montana, new hampshire, new york, north dakota, oregon, rhode..."
Consequence:
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Remedy:

Mazda will notify owners, and dealers will replace the front passenger air bag inflator with an alternate inflator, free of charge. The recall began November 9, 2018. Owners may contact Mazda customer service at 1-800-222-5500, Option 4. Mazda's number for this recall is 1317F.

Component(s) Involved: AIR BAGS > FRONTAL > PASSENGER SIDE > INFLATOR MODULE
Date of incident: 2018-10-12
Recall:
"mazda north american operations (mazda) is recalling certain 2007-2012 cx-7, cx-9, and 2009-2012 maza6 vehicles. these vehicles had their passenger frontal air bag inflators previously replaced under a prior recall using inflators of the same design. the inflators may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling."
Consequence:
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Remedy:

Mazda will notify owners, and dealers will replace the front passenger air bag inflator with an alternate one, free of charge. The recall began December 3, 2019. Owners may contact Mazda customer service at 1-800-222-5500, option 4. Mazda's number for this recall is 1317F. Note: This recall supersedes recalls 16V356 and 17V012.

Component(s) Involved: AIR BAGS > FRONTAL > PASSENGER SIDE > INFLATOR MODULE
Date of incident: 2019-10-31
Recall:
"mazda north america operations (mazda) is recalling certain 2012 cx-7, cx-9 and mazda6 vehicles sold, or ever registered, in the states of alabama, california, florida, georgia, hawaii, louisiana, mississippi, south carolina, texas, puerto rico, american samoa, guam, the northern mariana islands (saipan), and the u.s. virgin islands, or "zone a." additionally, unless included in "zone a" above, mazda is recalling certain 2009 cx-7, cx-9 and mazda6 vehicles sold, or ever registered in the states of arizona, arkansas, delaware, district of columbia, illinois, indiana, kansas, kentucky, maryland, missouri, nebraska, nevada, new jersey, new mexico, north carolina, ohio, oklahoma, pennsylvania, tennessee, virginia, and west virginia, or "zone b." additionally, unless included in "zone a" or "zone b" above, mazda is recalling certain 2007-2008 cx-7 and cx-9 sold, or ever registered in the states of alaska, colorado, connecticut, idaho, iowa, maine, massachusetts, michigan, minnesota, montana, new hampshire, new york, north dakota, oregon, rhode..."
Consequence:
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Remedy:

Mazda will notify owners, and dealers will replace the front passenger side air bag inflator with an alternate inflator, free of charge. The recall began October 4, 2017. Owners may contact Mazda customer service at 1-800-222-5500. Mazda's number for this recall is 1317F. Note: This recall supersedes recall 17V-012.

Component(s) Involved: AIR BAGS > FRONTAL > PASSENGER SIDE > INFLATOR MODULE
Date of incident: 2017-07-18

MAZDA Overall Complaint Ranking

This table shows the ranking of car manufacturers when it comes to most complaints and recalls. The manufacturer with the most complaints is at the top. However this doesn't necassarily mean they should be avoided. Some manufacturers might just have more popular or affordable cars which a lot of people have bought. Which means there's more scope for a complaint to be made. Use the ranking table below as a part your wider research into buying a car.

MAZDA ranks 16 out of 44 in the complaints ranking table.

Manufacturer Complaint Count Recall Count Ranking
FORD 208,358 3,259 1
CHEVROLET 111,306 2,082 2
TOYOTA 81,019 1,852 3
HONDA 61,937 1,268 4
NISSAN 56,226 930 5
DODGE 45,756 827 6
HYUNDAI 44,150 649 7
GMC 34,441 1,410 8
KIA 29,832 501 9
CHRYSLER 27,698 254 10
TESLA 26,230 730 11
BMW 24,890 1,877 12
VOLKSWAGEN 23,125 829 13
MERCEDES-BENZ 19,066 2,925 14
SUBARU 18,513 703 15
MAZDA 10,599 364 16
PONTIAC 10,430 138 17
CADILLAC 9,434 444 18
AUDI 7,865 1,093 19
BUICK 7,851 279 20
SATURN 7,672 84 21
MERCURY 7,374 135 22
LEXUS 6,373 408 23
LINCOLN 5,897 423 24
ACURA 5,722 382 25
MINI 5,585 366 26
INFINITI 4,000 187 27
MITSUBISHI 3,912 397 28
VOLVO 3,875 727 29
PORSCHE 2,646 1,231 30
SUZUKI 2,272 123 31
FIAT 2,205 80 32
SAAB 1,536 76 33
JAGUAR 1,195 198 34
SMART 528 17 35
GENESIS 436 42 36
ISUZU 249 37 37
ALFA ROMEO 161 37 38
MASERATI 76 46 39
BENTLEY 46 159 40
POLESTAR 42 2 41
LUCID 14 6 42
CODA 4 2 43
MAYBACH 0 0 44

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