2015 Mazda CX-9 - Ratings, Complaints and Recalls

The 2015 Mazda CX-9 SUV AWD has an overall safety rating of 4 out of 5, which indicates above-average safety features and crash test performance. It received a perfect 5-star rating for overall side crash safety, indicating strong protection for occupants in side collisions. Additionally, it scored well in front crash safety with a rating of 3 out of 5. The vehicle also boasts standard electronic stability control, which helps drivers maintain control in challenging driving conditions.

While the Mazda CX-9 does not come equipped with forward collision warning or lane departure warning features, its strong safety ratings and stability control system contribute to its overall safety profile. In terms of complaints and recalls, there have been 31 complaints and 2 recalls associated with this model. It is essential for owners to stay informed about these issues and address them promptly to ensure the safety and reliability of their vehicle.

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Top stats at a glance

Complaint Count

31

Recall Count

2

Investigation Count

0

Safety Rating

4/5

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Safety Features

2015 Mazda CX-9 SUV AWD Safety Features

Here are the safety features that come as standard on the 2015 Mazda CX-9 SUV AWD

Electronic Stability Control (ESC)

ESC is an advanced safety feature in vehicles designed to help drivers maintain control during challenging driving conditions. By continuously monitoring various factors such as steering angle, vehicle speed, and individual wheel speeds, ESC can detect and reduce the risk of skidding or loss of control. It achieves this by automatically applying brakes to specific wheels to stabilize the vehicle.

Standard
Forward Collision Warning (FCW)

Forward Collision Warning (FCW) is a safety feature in vehicles that helps prevent frontal collisions by alerting the driver of an imminent collision with a vehicle or obstacle ahead. Using sensors such as radar or cameras, FCW monitors the distance and speed of vehicles in front, and if it detects a potential collision, it provides visual and/or auditory warnings to prompt the driver to take evasive action.

No
Lane Departure Warning (LDW)

Lane Departure Warning (LDW) is a safety feature in vehicles that alerts drivers when their vehicle unintentionally drifts out of its lane without signaling. Utilizing cameras or sensors to monitor lane markings on the road, LDW detects when the vehicle crosses these lines and triggers visual, auditory, or haptic alerts to notify the driver of potential lane departure.

No

2015 Mazda CX-9 SUV AWD Safety Ratings

Here we have the crash and rollover ratings for the 2015 Mazda CX-9 SUV AWD Where possible we've included the ratings for the oldest and latest models of this car so you can compare how the safety ratings have changed over time.

Frontal Crash Ratings

Combines Driver and Passenger star ratings into a single frontal rating. The frontal barrier test simulates a head-on collision between two similar vehicles, each moving at 35 mph.

Test 2007 Score 2015 Score 2023 Score
Overall Front Crash Rating Not Rated 3 4
Front Crash Driver Side Rating 5 3 4
Front Crash Passenger Side Rating 5 3 4

Side Crash Ratings

Combines Side Barrier and Side Pole Star Ratings into a single side rating.

Test 2007 Score 2015 Score 2023 Score
Overall Side Crash Rating Not Rated 5 5
Side Crash Drivers Side Rating 5 5 5
Side Crash Passenger Side Rating 5 5 5
Combined Side Barrier Pole Rating - Front Not Rated 5 5
Combined Side Barrier Pole Rating - Rear Not Rated 5 5
Overall Side Barrier Rating Not Rated 5 5

Rollover Ratings

The Rollover Resistance test measures the risk of rollover in a single-vehicle, loss-of-control scenario.

Test 2007 Score 2015 Score 2023 Score
Rollover Rating 4 4 4
Rollover Possibility % 0% 0% 0%
Dynamic Tip Result No Tip No Tip No Tip
Side Pole Crash Rating Not Rated 5 5

Complaints for the 2015 Mazda CX-9

This chart show the number of complaints for each car component. A Higher number of complaints could indicate that this car might have a common fault. Something to look out for when purchasing one.

Component Complaints

Choose a component to see what complaints people have made about them.

Complaint:
"the issue is with the design of the water pump on this vehicle. from my understanding, this is a common issue with the 2015 mazda cx-9. what happens is once the water pump starts to fail due to the design, the vehicle starts to stall randomly which poses a safety issue to my family when driving. the vehicle was inspected by a dealership in the area and was ultimately fixed. i was informed that the water pump has been redesigned by the manufacturer to prevent this issue from happening again."
Components Involved: ENGINE
Date of incident: 2023-01-09
Complaint:
"engine failed suddenly while driving on a busy street. no lights were on, no warnings. slight hum earlier that day, that was almost indistinguishable from the radio or other road noise. steering and brakes not responsive. had it towed to dealer who found that the water pump had failed which allowed coolant to leak into the oil. dealer mechanic stated that the water pump is not visible to any mechanic without removing the entire engine, therefore would not have been able to see defects or problems ahead of event. also said the fix would run a minimum of $3400 if a new water pump could even fix the problem. found that there is a class action lawsuit against mazda already for the cx9 for my model year because they know of the problem yet refuse to recall. i am one of many this has happened to. it is very unsafe for a car to suddenly seize while driving. especially with no warnings and with the car having only 97000 miles on it. had my new teenage driver been behind the wheel or had it happened a few minutes earlier while i was on the interstate, the outcome could have been very different."
Components Involved: ENGINE
Date of incident: 2024-02-02
Complaint:
"water pump failed and leaked coolant into oil. known issue by mazda but they have failed to warn consumers. repairs roughly 4000 dollars. luckily i caught before engine failed due to lubricant dilution from coolant. potentially a very dangerous flaw."
Components Involved: ENGINE
Date of incident: 2024-03-01
Complaint:
"2015 mazda cx-9 with 93k miles: while driving in traffic, check engine light suddenly came on, the car began to shudder as i heard a loud knocking noises coming from under the hood, and then a sudden loss of power while trying to navigate through a busy intersection while trying to make a left turn left myself in danger of almost being struck from the vehicle behind me and an oncoming vehicle from the opposite direction due to me stalling out in the middle of an intersection. the water pump (unbeknownst to myself and apparently many others) is located inside of the engine and behind the timing belt components failed without showing any prior signs of failure due to the water pump being hidden inside of the engine. the coolant had been leaking into the oil pan and mixed with the oil but because the water pump was purposely hidden inside the engine no leaks of coolant (which would have been the early warning tell-tale sign of a problem) were visible. this faulty design caused a catastrophic failure of my engine which has been verified by a mazda dealership and the engine had to be replaced at my cost. although there were no injuries or deaths in my case, it does not nullify a faulty design and component of a vehicle putting peoples safety at risk when it is a well known industry fact that mazda knowingly continued to manufacture this faulty design and use it in their vehicles."
Components Involved: ENGINE
Date of incident: 2023-04-03
Complaint:
"i am attaching documents to report 11461223 submitted april 18,2022"
Components Involved: ENGINE
Date of incident: 2022-07-03
Complaint:
"on december 14, 2015, i bought, a mazda cx-9, at sentry west mazda located at 940 boston turnpike, shrewsbury ma 01545. unfortunately, the car's engine contains a defect in design, manufacturing, materials and/or workmanship that causes the water pump to suddenly and prematurely fail well-before the end of the useful life of the engine, which leads to catastrophic engine failure or a costly replacement due to the water pump’s inaccessible placement in the engine. on march 7, 2022 while driving the car to the dealer to take care of a check engine warning light, the car started to shake, all the dashboard lights turned on and the car stopped. my car was immediately towed to the dealer, and hours later i was told that my car needed a new engine. i felt paralyzed with awed when i heard that my 2015 mazda cx-9, which was just 6 years old with no more than 90,000 miles, needed a new engine. i have been taking this vehicle to the mazda dealer for all its repairs and maintenance needs, so i can be confident that my family were safe in this car. unfortunately, this has not been the case. in addition, please note that there is a pending litigation against mazda for this kind of engine. please see more information in this link. https://www.ktmc.com/mazda-water-pump-engine-failure i strongly believe that a car like this is a threaten to the life of anyone driving in and to the people around it. therefore, i am asking to this organization to take immediately action on this case. thanks in advance for your attention to this matter, [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6)."
Components Involved: ENGINE
Date of incident: 2022-07-03
Complaint:
"the contact owns a 2015 mazda cx-9. the contact stated while driving 40 mph, the temperature gauge began to accelerate rapidly. the contact stated no warning light was illuminated. the contact was able to park on the side of the road for approximately 3 hours, until the engine cooled down. the contact stated she added water and continued driving to her destination. the contact took the vehicle to an independent mechanic, where it was diagnosed with needing the engine to be replaced. the vehicle was not repaired. a dealer was not contacted. the manufacturer had not been informed of the failure. the failure mileage was 110,435."
Components Involved: ENGINE
Date of incident: 2021-11-10
Complaint:
"engine light came on then my vehicle started over heating and leaking coolant. vehicle was towed to dealership.after technician diagnosed the problem, i was told it was the internal water pump that caused fluid to mix with the engine oil ruining the engine. i was told i had three options: buy a new engine, buy a used engine or buy a new car. i was told that this was an issue with this year, make and model for several customers. i asked why a recall notice was not given to vehicle owners and was told it was not a safety issue. it would have resulted in an accident if i was on the freeway due to the sudden occurrence of the breakdown. i was driving on a street in traffic. (middle lane)when my car started overheating and shut down. i managed to get it to restart and was barely able to safely pull into a parking lot where i quickly turned it off. i contacted the greenway mazda dealership to report problem and request tow service . mazda has apparently been aware of this issue for a while."
Components Involved: ENGINE
Date of incident: 2022-07-03
Complaint:
"we purchased a 2015 mazda cx9 with 30,000 miles three years ago. at the start of the month, the car suddenly overheated while driving and the engine failed! the mechanic said the water pump failed, the coolant mixed with the engine oil and the engine was done. $$7944.41 additionally, the overheated engine caused the transmission fluid to burn to a point the the transmission failed. $$4864. this happened at 65,000 miles, 5,000 miles past warranty. after researching the problem, we learned that this is a common problem on mazdas that use the duratech engine. there are thousands of examples and a class action lawsuit."
Components Involved: ENGINE
Date of incident: 2020-06-10
Complaint:
"code p0016 came up one day prior to engine failure. 30 miles after check engine line came up loss power. upon inspection water pump failure at 85000 miles. engine most likely toasted"
Components Involved: ENGINE
Date of incident: 2020-05-10

Recalls for the 2015 Mazda CX-9

Component Recalls

Choose a component to see what recalls people have made about them.

Recall:
"mazda north american operations (mazda) is recalling certain 2014-2015 mazda cx-9 vehicles sold, or ever registered in the states of alabama, california, florida, georgia, hawaii, louisiana, mississippi, south carolina, texas, puerto rico, american samoa, guam, the northern mariana islands (saipan), and the u.s. virgin islands or "zone a." additionally, unless covered in "zone a," mazda is recalling certain 2011-2013 mazda6, 2011-2012 cx-7, and 2011-2015 cx-9 sold, or ever registered in the states of arizona, arkansas, delaware, illinois, indiana, kansas, kentucky, maryland, missouri, nebraska, nevada, new jersey, new mexico, north carolina, ohio, oklahoma, pennsylvania, tennessee, virginia, west virginia and the district of columbia, or "zone b." additionally, unless covered in zone a or zone b, mazda is recalling certain 2010-2013 mazda6, 2010-2012 cx-7, and 2010-2015 cx-9 vehicles ever registered in the states of alaska, colorado, connecticut, idaho, iowa, maine, massachusetts, michigan, minnesota, montana, new hampshire, new york, north dakota, oregon, rhode..."
Consequence:
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Remedy:

Mazda will notify owners, and dealers will replace the front passenger air bag inflator with an alternate inflator, free of charge. The recall began November 9, 2018. Owners may contact Mazda customer service at 1-800-222-5500, Option 4. Mazda's number for this recall is 1317F.

Component(s) Involved: AIR BAGS > FRONTAL > PASSENGER SIDE > INFLATOR MODULE
Date of incident: 2018-10-12

MAZDA Overall Complaint Ranking

This table shows the ranking of car manufacturers when it comes to most complaints and recalls. The manufacturer with the most complaints is at the top. However this doesn't necassarily mean they should be avoided. Some manufacturers might just have more popular or affordable cars which a lot of people have bought. Which means there's more scope for a complaint to be made. Use the ranking table below as a part your wider research into buying a car.

MAZDA ranks 16 out of 44 in the complaints ranking table.

Manufacturer Complaint Count Recall Count Ranking
FORD 208,358 3,259 1
CHEVROLET 111,306 2,082 2
TOYOTA 81,019 1,852 3
HONDA 61,937 1,268 4
NISSAN 56,226 930 5
DODGE 45,756 827 6
HYUNDAI 44,150 649 7
GMC 34,441 1,410 8
KIA 29,832 501 9
CHRYSLER 27,698 254 10
TESLA 26,230 730 11
BMW 24,890 1,877 12
VOLKSWAGEN 23,125 829 13
MERCEDES-BENZ 19,066 2,925 14
SUBARU 18,513 703 15
MAZDA 10,599 364 16
PONTIAC 10,430 138 17
CADILLAC 9,434 444 18
AUDI 7,865 1,093 19
BUICK 7,851 279 20
SATURN 7,672 84 21
MERCURY 7,374 135 22
LEXUS 6,373 408 23
LINCOLN 5,897 423 24
ACURA 5,722 382 25
MINI 5,585 366 26
INFINITI 4,000 187 27
MITSUBISHI 3,912 397 28
VOLVO 3,875 727 29
PORSCHE 2,646 1,231 30
SUZUKI 2,272 123 31
FIAT 2,205 80 32
SAAB 1,536 76 33
JAGUAR 1,195 198 34
SMART 528 17 35
GENESIS 436 42 36
ISUZU 249 37 37
ALFA ROMEO 161 37 38
MASERATI 76 46 39
BENTLEY 46 159 40
POLESTAR 42 2 41
LUCID 14 6 42
CODA 4 2 43
MAYBACH 0 0 44

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