2019 Toyota HIGHLANDER - Ratings, Complaints and Recalls

The 2019 Toyota Highlander SUV AWD has an excellent overall safety rating of 5 according to the data. This indicates that the car performs exceptionally well in crash tests and provides a high level of protection for its occupants. Additionally, the vehicle is equipped with stability control, collision warning, and lane departure warning systems, which enhance its safety features further by helping drivers avoid potential accidents.

However, it is important to note that there have been 204 complaints reported for this model, along with 3 recalls. While the overall safety rating is impressive, it is essential for Toyota to address these complaints and recalls to ensure the continued safety and satisfaction of their customers.

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Top stats at a glance

Complaint Count

204

Recall Count

3

Investigation Count

0

Safety Rating

5/5

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Safety Features

2019 Toyota Highlander SUV AWD Safety Features

Here are the safety features that come as standard on the 2019 Toyota Highlander SUV AWD

Electronic Stability Control (ESC)

ESC is an advanced safety feature in vehicles designed to help drivers maintain control during challenging driving conditions. By continuously monitoring various factors such as steering angle, vehicle speed, and individual wheel speeds, ESC can detect and reduce the risk of skidding or loss of control. It achieves this by automatically applying brakes to specific wheels to stabilize the vehicle.

Standard
Forward Collision Warning (FCW)

Forward Collision Warning (FCW) is a safety feature in vehicles that helps prevent frontal collisions by alerting the driver of an imminent collision with a vehicle or obstacle ahead. Using sensors such as radar or cameras, FCW monitors the distance and speed of vehicles in front, and if it detects a potential collision, it provides visual and/or auditory warnings to prompt the driver to take evasive action.

Standard
Lane Departure Warning (LDW)

Lane Departure Warning (LDW) is a safety feature in vehicles that alerts drivers when their vehicle unintentionally drifts out of its lane without signaling. Utilizing cameras or sensors to monitor lane markings on the road, LDW detects when the vehicle crosses these lines and triggers visual, auditory, or haptic alerts to notify the driver of potential lane departure.

Standard

2019 Toyota Highlander SUV AWD Safety Ratings

Here we have the crash and rollover ratings for the 2019 Toyota Highlander SUV AWD Where possible we've included the ratings for the oldest and latest models of this car so you can compare how the safety ratings have changed over time.

Frontal Crash Ratings

Combines Driver and Passenger star ratings into a single frontal rating. The frontal barrier test simulates a head-on collision between two similar vehicles, each moving at 35 mph.

Test 2005 Score 2019 Score 2024 Score
Overall Front Crash Rating Not Rated 4 4
Front Crash Driver Side Rating 5 4 4
Front Crash Passenger Side Rating 5 5 4

Side Crash Ratings

Combines Side Barrier and Side Pole Star Ratings into a single side rating.

Test 2005 Score 2019 Score 2024 Score
Overall Side Crash Rating Not Rated 5 5
Side Crash Drivers Side Rating 5 5 5
Side Crash Passenger Side Rating 5 5 5
Combined Side Barrier Pole Rating - Front Not Rated 5 5
Combined Side Barrier Pole Rating - Rear Not Rated 5 5
Overall Side Barrier Rating Not Rated 5 5

Rollover Ratings

The Rollover Resistance test measures the risk of rollover in a single-vehicle, loss-of-control scenario.

Test 2005 Score 2019 Score 2024 Score
Rollover Rating 4 4 4
Rollover Possibility % 0% 0% 0%
Dynamic Tip Result No Tip No Tip No Tip
Side Pole Crash Rating Not Rated 5 5

Complaints for the 2019 Toyota HIGHLANDER

This chart show the number of complaints for each car component. A Higher number of complaints could indicate that this car might have a common fault. Something to look out for when purchasing one.

Component Complaints

Choose a component to see what complaints people have made about them.

Complaint:
"lost power 3 times - each time making a left hand turn at low speed -nov.23 2023 -- dec. 20 2023 & jan, 30 2024 groove toyota checked vehicle out on dec.21 2023 couldn't find problem - took it to groove toyota again on jan. 31 2024 - told to make another appointment to allow full day of testing - safety concern for family and other traffic - no warning prior to loss of power"
Components Involved: FUEL/PROPULSION SYSTEM
Date of incident: 2024-11-11
Complaint:
"driving on 495 n beltway car started stalling and then suddenly stopped accelerating/decelerating while engine was running. almost was rear ended by fast moving traffic. carefully glided to the shoulder and called tow tuck incident on 12/18/2023"
Components Involved: FUEL/PROPULSION SYSTEM
Date of incident: 2024-06-12
Complaint:
"i went out into my garage 3:30 in the morning and heard a motor running very faintly tried tracking down the noise finally located under the car at the rear. it was the fuel pump running. i went in. got my key started the vehicle let it run about a half a minute shut it off. the noise was gone. i’m worried about this pump running for hours or possibly days then catching the car on fire the garage and the house i know there have been issues. with fuel pumps in these toyotas, but i haven’t found this particular problem online. possibly there may be a problem with the fuel pump relay?"
Components Involved: FUEL/PROPULSION SYSTEM
Date of incident: 2024-07-03
Complaint:
"temporary loss off power: after driving about 100 miles we stopped for a 15 minute break. afterwards i started the car and to my surprise the engine was running but i had no power. i was able to coast down a slight grade to avoid other vehicles in the parking lot. i stopped the car, put it in park (p), put it back in drive (d) and was able to drive as before. we purchased this vehicle in september of 2018. it has slightly over 14k miles. this has happened at least once before."
Components Involved: FUEL/PROPULSION SYSTEM
Date of incident: 2024-04-05
Complaint:
"my wife was going to pick our kids up for school and was on a 60mph highway when the check engine light came on and the vehicle slowed down to 30mph in heavy traffic. she was able to maneuver off the road and get to safety. we took the vehicle to the dealership where they replaced the 3 fuel injectors for $1900. vehicle has 38,000 miles. with such low miles and the fact that this happened on a highway in my opinion this is a major safety concern."
Components Involved: FUEL/PROPULSION SYSTEM
Date of incident: 2022-06-04
Complaint:
"my car continues to stall/become powerless while driving even after replacing the low-pressure fuel pump as part of the earlier safety recall on oct/28 2021by the dealer. the same problem started re-occurring once two weeks ago and again twice today while driving on busy road. it is a safety issue, my car has driven only 17k miles. i have visited the dealer last week and reported the issue and requested to check the fault code and ascertain the fault. they have expressed their inability to do it and said, the car is out of warranty. i think the problem is beyond the fuel pump or the work was not done in a proper workmanship manner."
Components Involved: FUEL/PROPULSION SYSTEM
Date of incident: 2023-10-03
Complaint:
"we purchased our brand new toyota from the dealership in july of 2019. we used the dealership for every scheduled maintenance and maintained updated contact information the whole time. on august 6, 2021 when we were approximately 100 miles from home our car stalled abruptly in the middle of an intersection. the car was not driveable so we called a tow truck and we’re able to obtain a rental car. the car was towed to the nearest dealership which informed us the problem was due to a recalled faulty fuel pump. ( the first we had ever heard of the recall) the dealership fixed the car free of charge but denied us twice when we asked for approximately $450. 00 in reimbursement charges for the tow truck and car rental. we finally received a notice concerning the very long ongoing recall on or about september 2, 2021. we feel toyota possibly knew about the dangerous recall when they sold us the car in july 2019. thankfully it happened just as we were leaving a red light and no one was coming through the intersection, so no crash occurred"
Components Involved: FUEL/PROPULSION SYSTEM
Date of incident: 2021-06-08
Complaint:
"i was driving my car on a major intersection. the light turned green and i proceeded to make a left turn onto a major street. as i made it onto the street a warning came up that said "hybrid system malfunction" and my car immediately started decelerating even though i had the gas pushed. i was able to sway to the right into a parking lot and stop the car before it stopped. my daughter was in the back seat at the time when the car failed and since we were in the middle of accelerating to get onto the major street when the car started decelerating, the cars behind me had to hit brakes/change lanes. i had the car towed to the closest toyota dealership. they diagnosed it as a failed fuel pump. i looked up the issue and saw that toyota had a recall on fuel pumps. i told them i wanted the improved fuel pump replacement. they informed me that my car was a toyota highlander hybrid and my fuel pump was different than the recalled toyota highlander fuel pump and was not on recall. they replaced the failed fuel pump with the same product and assured me that the car was safe to drive and my fuel pump just failed and was not on recall."
Components Involved: FUEL/PROPULSION SYSTEM
Date of incident: 2022-06-06
Complaint:
"while driving approximately 70mph on an interstate, lost ability to accelerate. car started to slow down, forcing us to stop. very fortunate no one was behind us or we would have been rear-ended. multiple warning lights came on at this point, including the check engine light, awd malfunction, pre-collision system malfunction and hybrid system malfunction. contacted toyota dealership immediately and slowly drove the car to dealership. upon inspection, was told that the fuel pump failed. was also told that the problem is a recall issue for other toyota models but not for the hylander. car is now at dealership being repaired."
Components Involved: FUEL/PROPULSION SYSTEM
Date of incident: 2022-07-06
Complaint:
"in the morning of 6/15/2021 while driving the 2019 toyota highlander hybrid in 90+ degree heat on a busy denver suburb thoroughfare, the denso fuel pump failed causing multiple malfunction messages to be displayed and the engine to stall placing the suv and me in a very unsafe situation in traffic. the suv was partially in traffic because a curb prevented me from driving the vehicle out of traffic and the fail safe mode did not allow me to drive to a cross street to get the suv out of traffic. fortunately, a police squad arrived, parked behind me with emergency lights flashing until the tow truck arrived. the suv was taken to a nearby toyota dealer where toyota service personnel in conjunction with toyota engineering determined the denso fuel pump was the problem and was replaced. toyota has the denso fuel pump. moments before the suv stalled multiple malfunction messages started being displayed including but not limited to: check engine light see dealer, pre-collision system malfunction, awd system malfunction, hybrid system malfunction, etc."
Components Involved: FUEL/PROPULSION SYSTEM
Date of incident: 2022-03-06

Recalls for the 2019 Toyota HIGHLANDER

Component Recalls

Choose a component to see what recalls people have made about them.

Recall:
"toyota motor engineering & manufacturing (toyota) is recalling certain 2018-2019 4runner, 2019-2020 avalon, 2019 corolla hatchback, 2017-2019 highlander, 2018-2020 camry, 2020 corolla, 2018-2019 land cruiser, 2017-2020 tacoma, 2019-2020 rav4, 2019-2020 sequoia, 2017-2020 sienna, 2019-2020 tundra, 2018-2020 lexus es350, 2017 lexus gs200t, 2017-2019 lexus gs350, 2019 lexus gs300, 2018-2020 lexus lc500h, 2019-2020 lexus ls500, 2018-2019 lexus gx460, 2017 lexus is200t, 2019 lexus is300, 2019 lexus is350, 2018-2020 lexus lc500, 2018 lexus ls500, 2019 lexus ls500h, 2018-2019 lexus lx570, 2017 lexus rc200t, 2019 lexus rc300, rc350, 2017 and 2019-2020 lexus rx350, 2018-2020 rx350l, 2019 lexus ux200, 2018-2019 lexus nx300 vehicles. the low-pressure fuel pump inside the fuel tank may fail."
Consequence:
If the fuel pump fails, the engine can stall while driving, increasing the risk of a crash.
Remedy:

Toyota will notify owners, and dealers will replace the fuel pump assembly with an improved one, free of charge. Owners of specific models were notified that remedy parts were available starting January 21, 2021. Owners of other models will be notified as remedy parts become available. Remedy parts should be available for all affected vehicles by late March 2021. Owners may contact Toyota customer service at 1-888-270-9371 or Lexus customer service at 1-800-255-3987. Note: This recall is an expansion of recall 20V-012. Toyota's number for this recall is 20TA02. Lexus' number for this recall is 20LA01.

Component(s) Involved: FUEL SYSTEM, GASOLINE > DELIVERY > FUEL PUMP
Date of incident: 2020-11-04
Recall:
"toyota motor engineering & manufacturing (toyota) recalled certain 2018-2019 4runner, highlander, camry, land cruiser, sequoia, sienna, tacoma and tundra, and lexus rc 300, rc 350, gs 350, gx 460, is 300, lc 500, ls 500, lx 570, rx 350l, and 2019 toyota avalon and corolla, and certain lexus nx 300, and es 350 vehicles on january 13, 2020. on march 4, 2020, toyota expanded the recall to include certain 2014-2015 toyota 4runner and land cruiser, 2018 avalon, corolla, 2014 fj cruiser, 2017 sienna and lexus 2018 es 350, 2018-2019 gs 300, 2013-2014 gs350, 2014-2015 gx 460, is 350 and lx 570, 2014 is f, 2018-2019 is 350, lc 500h and ls 500h, 2013-2015 ls 460, 2015 nx 200t and rc350, 2017 rc 200t and rx 350. toyota also removed the 2018-2019 toyota 4runner and land cruiser and 2018-2019 lexus gx 460 and lx 570 and 2019 nx300 from inclusion in..."
Consequence:
If the fuel pump fails, the engine can stall while driving, increasing the risk of a crash.
Remedy:

Toyota will notify owners, and dealers will replace the fuel pump, free of charge. The recall began May 4, 2020. Owners may contact Toyota customer service at 1-888-270-9371 or Lexus customer service at 1-800-255-3987. Toyota's numbers for this recall are 20TB02 and 20TA02 for Toyota vehicles and 20LB01 and 20LA01 for Lexus vehicles.

Component(s) Involved: FUEL SYSTEM, GASOLINE > DELIVERY > FUEL PUMP
Date of incident: 2020-01-13

TOYOTA Overall Complaint Ranking

This table shows the ranking of car manufacturers when it comes to most complaints and recalls. The manufacturer with the most complaints is at the top. However this doesn't necassarily mean they should be avoided. Some manufacturers might just have more popular or affordable cars which a lot of people have bought. Which means there's more scope for a complaint to be made. Use the ranking table below as a part your wider research into buying a car.

TOYOTA ranks 3 out of 44 in the complaints ranking table.

Manufacturer Complaint Count Recall Count Ranking
FORD 208,358 3,259 1
CHEVROLET 111,306 2,082 2
TOYOTA 81,019 1,852 3
HONDA 61,937 1,268 4
NISSAN 56,226 930 5
DODGE 45,756 827 6
HYUNDAI 44,150 649 7
GMC 34,441 1,410 8
KIA 29,832 501 9
CHRYSLER 27,698 254 10
TESLA 26,230 730 11
BMW 24,890 1,877 12
VOLKSWAGEN 23,125 829 13
MERCEDES-BENZ 19,066 2,925 14
SUBARU 18,513 703 15
MAZDA 10,599 364 16
PONTIAC 10,430 138 17
CADILLAC 9,434 444 18
AUDI 7,865 1,093 19
BUICK 7,851 279 20
SATURN 7,672 84 21
MERCURY 7,374 135 22
LEXUS 6,373 408 23
LINCOLN 5,897 423 24
ACURA 5,722 382 25
MINI 5,585 366 26
INFINITI 4,000 187 27
MITSUBISHI 3,912 397 28
VOLVO 3,875 727 29
PORSCHE 2,646 1,231 30
SUZUKI 2,272 123 31
FIAT 2,205 80 32
SAAB 1,536 76 33
JAGUAR 1,195 198 34
SMART 528 17 35
GENESIS 436 42 36
ISUZU 249 37 37
ALFA ROMEO 161 37 38
MASERATI 76 46 39
BENTLEY 46 159 40
POLESTAR 42 2 41
LUCID 14 6 42
CODA 4 2 43
MAYBACH 0 0 44

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