2014 Toyota PRIUS - Ratings, Complaints and Recalls

The 2014 Toyota Prius has an overall safety rating of 4 out of 5, which indicates above-average safety performance. In specific crash tests, it received high ratings with 4 out of 5 for front crash and rollover ratings, and a perfect score of 5 out of 5 for overall side crash and side barrier ratings. It also comes equipped with electronic stability control as a standard feature, which can help drivers maintain control in challenging driving conditions.

Additionally, the Prius offers optional features like forward collision warning and lane departure warning, further enhancing its safety capabilities with advanced warning systems. In terms of complaints and recalls, the vehicle has faced 152 complaints and been subject to 3 recalls, highlighting the manufacturer's commitment to addressing any safety issues promptly. Overall, the 2014 Toyota Prius demonstrates a strong safety record with advanced safety features and solid crash test ratings.

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Top stats at a glance

Complaint Count

152

Recall Count

3

Investigation Count

3

Safety Rating

4/5

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Safety Features

2014 Toyota Prius 5 HB FWD Safety Features

Here are the safety features that come as standard on the 2014 Toyota Prius 5 HB FWD

Electronic Stability Control (ESC)

ESC is an advanced safety feature in vehicles designed to help drivers maintain control during challenging driving conditions. By continuously monitoring various factors such as steering angle, vehicle speed, and individual wheel speeds, ESC can detect and reduce the risk of skidding or loss of control. It achieves this by automatically applying brakes to specific wheels to stabilize the vehicle.

Standard
Forward Collision Warning (FCW)

Forward Collision Warning (FCW) is a safety feature in vehicles that helps prevent frontal collisions by alerting the driver of an imminent collision with a vehicle or obstacle ahead. Using sensors such as radar or cameras, FCW monitors the distance and speed of vehicles in front, and if it detects a potential collision, it provides visual and/or auditory warnings to prompt the driver to take evasive action.

Optional
Lane Departure Warning (LDW)

Lane Departure Warning (LDW) is a safety feature in vehicles that alerts drivers when their vehicle unintentionally drifts out of its lane without signaling. Utilizing cameras or sensors to monitor lane markings on the road, LDW detects when the vehicle crosses these lines and triggers visual, auditory, or haptic alerts to notify the driver of potential lane departure.

Optional

2014 Toyota Prius 5 HB FWD Safety Ratings

Here we have the crash and rollover ratings for the 2014 Toyota Prius 5 HB FWD Where possible we've included the ratings for the oldest and latest models of this car so you can compare how the safety ratings have changed over time.

Frontal Crash Ratings

Combines Driver and Passenger star ratings into a single frontal rating. The frontal barrier test simulates a head-on collision between two similar vehicles, each moving at 35 mph.

Test 2005 Score 2014 Score 2024 Score
Overall Front Crash Rating Not Rated 4 Not Rated
Front Crash Driver Side Rating 5 4 Not Rated
Front Crash Passenger Side Rating 4 4 Not Rated

Side Crash Ratings

Combines Side Barrier and Side Pole Star Ratings into a single side rating.

Test 2005 Score 2014 Score 2024 Score
Overall Side Crash Rating Not Rated 5 Not Rated
Side Crash Drivers Side Rating 4 5 Not Rated
Side Crash Passenger Side Rating 4 5 Not Rated
Combined Side Barrier Pole Rating - Front Not Rated 5 Not Rated
Combined Side Barrier Pole Rating - Rear Not Rated 5 Not Rated
Overall Side Barrier Rating Not Rated 5 Not Rated

Rollover Ratings

The Rollover Resistance test measures the risk of rollover in a single-vehicle, loss-of-control scenario.

Test 2005 Score 2014 Score 2024 Score
Rollover Rating Not Rated 4 Not Rated
Rollover Possibility % 0% 0% 0%
Dynamic Tip Result No Tip
Side Pole Crash Rating Not Rated 4 Not Rated

Complaints for the 2014 Toyota PRIUS

This chart show the number of complaints for each car component. A Higher number of complaints could indicate that this car might have a common fault. Something to look out for when purchasing one.

Component Complaints

Choose a component to see what complaints people have made about them.

Complaint:
"the brakes have not failed yet, but there is a known issue with the brake booster on my model year. i would like to have the government force toyota to guarantee the brakes for a longer period of time. currently toyota has extended the warranty out 10 years / 150k miles from date of first use. since these cars last so long, this should be 20 years / 300k miles from date of first use."
Components Involved: SERVICE BRAKES
Date of incident: 2023-12-12
Complaint:
"the abs and traction control system in my 2014 toyota prius 4 are not functioning. they abs light an the traction control lights are both on. i work in the automotive industry and i used a code reader to pull the codes and got a c1391 which is a brake booster and brake booster pump. that means either the brake booster has failed or the master cylinder is leaking. i contacted gosche toyota in hemet and after waiting for a service writer to contact me (which they never did) i called 5 times till i finally got someone on the phone. they were very familiar with the problem. the problem is so common that some vehicles have been recalled. but for others like mine only a "customer support program" was made. that program covers repair "if the parts are available" only for 10 years or 150,000 miles whichever comes first. but for someone like myself who has 170,000 miles toyota says there's nothing they can do. the cost for me to repair it is $4800. the customer support program bulletin "zjb" even says that service writers are not allowed to tell customers about the problem or the customer support program. that way when the car doesn't meet the requirements, they won't be responsible for the repairs, even though they know it will eventually fail. there is a lawsuit somewhere regarding this very same problem but for me, i'm screwed. i depend on my car to make money and now me and my family are out of a car. this is a known defect and a safety concern. toyota is okay with leaving us with nothing."
Components Involved: SERVICE BRAKES
Date of incident: 2024-02-12
Complaint:
"after i started my car and began driving away from a shopping center, i noticed that there were 3 static warning lights on the dashboard that had not been there before. they were the slip indicator light, the brake light, and the abs light. i also heard a short, repeating buzzing sound coming from the front of the car that i had never heard before. as i was driving, the brake suddenly felt loose. luckily, this happened as i was pulling out of a shopping center parking lot, so i was able to pull over to the side of the road instead of getting on the highway, which i was about to do. the following day, a toyota dealer indicated that the issue was the brake booster pump/actuator system and that my car returned with error code c1391. the dealer indicated that this is a known problem with priuses within my year range. i was told that i would have to replace both the pump and actuator. after talking to the dealer, i realized that there had been subtle clues of this problem beforehand. in the few months leading up to this incident, sometimes if i hit a big bump in the road, for a moment the slip indicator light would flash and i would feel like i had no control of the car i.e. i was ever so briefly slipping. however, because this happened so briefly and when i hit a bump and everything went back to normal, i didn't think this was an actual problem, but now i believe this was an early sign of the brake failure. i contacted toyota corporate office. they confirmed that this was an issue known to them with priuses and said that they had sent letters to the previous owner of the car in 2019 offering an extended warranty not a recall. however, apparently, the previous owner had not fixed the problem and the extended warranty expired. toyota refused to pay for the repair for this and refused to forward a copy of the 2019 letter to me,. this brake defect is a serious issue with no major warning signs. as of this writing, the part is available for inspection."
Components Involved: SERVICE BRAKES
Date of incident: 2025-02-09
Complaint:
"was at toyota dealership looking at 2023 prius and 2023 corolla cross for daughter. i decided to leave and when i started backing up, my daughter noticed the brake, abs and anti-skid lights all came on at once. she asked if that was normal. it was not. a few minutes later, they stated flashing, then went out after i turned the car off. i live over an hour away and decided to drive it to walmart, which is approximately 2 miles from the dealership and upon getting into the walmart parking lot the lights started flashing again and upon applying the brakes, we heard a loud grinding sound. we didn’t think we were going to be able to stop! i immediately parked it and called my husband to tell him our horror story and to come pick us up. our prayers were answered when he came and we were able to drive it slowly to the dealer. it was a cold rainy night to be on the road with braking issues. this is a very dangerous if not deadly situation! shame on toyota for not recalling this. how many lives have to be lost before you take ownership of your faulty hybrid braking system. we demand this be fixed for free regardless of mileage and be made a recall…not a customer support program. ridiculous!!! i don’t think our daughter wants a toyota hybrid anymore…"
Components Involved: SERVICE BRAKES
Date of incident: 2023-07-04
Complaint:
"2014 toyota prius. consumer writes in regard to hissing sound coming from brakes."
Components Involved: SERVICE BRAKES
Date of incident: 2023-10-01
Complaint:
"my brakes completely stopped working while driving on a busy road. i took it to toyota and they said it was my brake booster pump assembly. there is a known issue with the booster pump assembly and toyota has a program to extend their warranty to fix this, but i was never once notified of this issue and never received any mail or notifications. they refuse to cover the repair because my mileage is out of warranty, despite the fact that this is an issue they caused and i almost wrecked and could’ve died. i was on a very busy road and my car was completely uncontrollable due to the brakes not responding. my passenger, others on the road, and myself could’ve died. the toyota customer service representatives confirmed that this is part of the “customer service” program and it does not qualify due to it exceeding 150,000 miles. no warnings appeared on the dash until the brakes stopped working. the vehicle was inspected by toyota and was confirmed to have said issue. this needs to be immediately recalled, i almost got into a very serious wreck."
Components Involved: SERVICE BRAKES
Date of incident: 2024-02-11
Complaint:
"aloha! i got 3 lights lid up on a dashboard: traction control, abs and brakes. c1391 error is coming up on obd reader. i researched online and found that it’s a common issue , brake booster and actuator needs to be replaced. many people having same problem. i found your website because of this youtube video where many people found same problem: https://youtu.be/xa9jyrbzdwo"
Components Involved: SERVICE BRAKES
Date of incident: 2022-07-05
Complaint:
"brake boaster failure. dashboard lights illuminated: brake, abs and traction. brakes themselves felt spongy. car felt very unsafe. i did find out that toyota has a hidden customer support program zjb. however, the dealer found my diagnostic code to be c1202 and the customer support program zjb only supports repairs for codes c1391, c1252, c1256 or c1253. however, the exact same symptoms and safety issues were experienced and all the exact same warning lights also came on. the dealer’s diagnostics resulted in a $2,087 replacement of the brake booster.  the dealer did contact the toyota district manager along the way.  he denied coverage based on the diagnostic codes reported but again i am arguing that my crazy expensive repair had the exact same symptoms, safety issues, and repair (e.g, brake booster replacement). the car clearly could not be driven. note my prius only has 92k miles.  attached is a picture of the dashboard warning lights that came on and the dealer invoice for the repair. "
Components Involved: SERVICE BRAKES
Date of incident: 2023-08-01
Complaint:
"brake being less effective to be spongy and keep losing pressure. the brake actuator constantly making boosting noise. making driving unsure that the brake working even no warning light on yet."
Components Involved: SERVICE BRAKES
Date of incident: 2022-02-10
Complaint:
"when i start the car and it becomes idle the brake pedal becomes stiff and gets stuck. i have to put the car back in park and restart it for the brake to work properly. this doesn't happen all the time but happens enough for me to be concerned. i took it to two toyota dealers and they couldn't duplicate it and couldn't find a problem but it is still happening. this only happens when i start car not while driving."
Components Involved: SERVICE BRAKES
Date of incident: 2019-02-04

Recalls for the 2014 Toyota PRIUS

Component Recalls

Choose a component to see what recalls people have made about them.

Recall:
"toyota is recalling certain model year 2010 through 2014 prius vehicles. in the affected vehicles, the intelligent power module (ipm) inside the inverter module (a component of the hybrid system) contains transistors that may become damaged from high operating temperatures. if this occurs, various warning lamps will be illuminated on the instrument panel and the vehicle will have reduced power allowing it to only drive a short distance."
Consequence:
The vehicle may enter a fail-safe/limp-home mode that limits the drivability of the vehicle. The hybrid system could also shut down completely resulting in a vehicle stall, increasing the risk of a crash.
Remedy:

Toyota will notify owners and dealers will update the software for both the motor/generator control electronic control unit (ECU) and the hybrid control ECU, free of charge. If an owner experiences a failure of the inverter before the vehicle receives updated software, the dealer will repair or replace the inverter assembly with a new one at no charge. The recall began on March 21, 2014. Owners may contact Toyota at 1-800-331-4331.

Component(s) Involved: HYBRID PROPULSION SYSTEM > INVERTER
Date of incident: 2014-02-12
Recall:
"toyota motor engineering & manufacturing (toyota) is recalling certain 2013-2015 prius and 2014-2017 prius v vehicles not included in recall 18v-684. excessive voltage in the intelligent power module (ipm) within the inverter may cause the hybrid system to shut down, causing the vehicle to stall while being driven."
Consequence:
An unexpected hybrid power system shut down may increase the risk of a crash.
Remedy:

Toyota will notify owners, and dealers will perform a software update for the hybrid system. If the vehicle has experienced an inverter failure with certain hybrid system faults related to this condition, the inverter assembly will be repaired or replaced, prior to software update. All repairs will be performed free of charge. This recall began July 24, 2020. Owners may contact Toyota customer service at 1-888-270-9371. Toyota's number for this recall is 20TB10 / 20TA10.

Component(s) Involved: HYBRID PROPULSION SYSTEM > INVERTER
Date of incident: 2020-06-24

TOYOTA Overall Complaint Ranking

This table shows the ranking of car manufacturers when it comes to most complaints and recalls. The manufacturer with the most complaints is at the top. However this doesn't necassarily mean they should be avoided. Some manufacturers might just have more popular or affordable cars which a lot of people have bought. Which means there's more scope for a complaint to be made. Use the ranking table below as a part your wider research into buying a car.

TOYOTA ranks 3 out of 44 in the complaints ranking table.

Manufacturer Complaint Count Recall Count Ranking
FORD 208,358 3,259 1
CHEVROLET 111,306 2,082 2
TOYOTA 81,019 1,852 3
HONDA 61,937 1,268 4
NISSAN 56,226 930 5
DODGE 45,756 827 6
HYUNDAI 44,150 649 7
GMC 34,441 1,410 8
KIA 29,832 501 9
CHRYSLER 27,698 254 10
TESLA 26,230 730 11
BMW 24,890 1,877 12
VOLKSWAGEN 23,125 829 13
MERCEDES-BENZ 19,066 2,925 14
SUBARU 18,513 703 15
MAZDA 10,599 364 16
PONTIAC 10,430 138 17
CADILLAC 9,434 444 18
AUDI 7,865 1,093 19
BUICK 7,851 279 20
SATURN 7,672 84 21
MERCURY 7,374 135 22
LEXUS 6,373 408 23
LINCOLN 5,897 423 24
ACURA 5,722 382 25
MINI 5,585 366 26
INFINITI 4,000 187 27
MITSUBISHI 3,912 397 28
VOLVO 3,875 727 29
PORSCHE 2,646 1,231 30
SUZUKI 2,272 123 31
FIAT 2,205 80 32
SAAB 1,536 76 33
JAGUAR 1,195 198 34
SMART 528 17 35
GENESIS 436 42 36
ISUZU 249 37 37
ALFA ROMEO 161 37 38
MASERATI 76 46 39
BENTLEY 46 159 40
POLESTAR 42 2 41
LUCID 14 6 42
CODA 4 2 43
MAYBACH 0 0 44

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