2020 Toyota TACOMA - Ratings, Complaints and Recalls

The 2020 Toyota Tacoma has an overall safety rating of 4 out of 5, indicating a good level of safety. The vehicle scored well in most crash tests, with a 4-star rating for overall front crash and front crash driver/passenger side, and a 5-star rating for overall side crash, side crash driver/passenger side, and side barrier ratings. The rollover rating is 4 out of 5.

One notable safety feature of the Toyota Tacoma is that it comes standard with electronic stability control, forward collision warning, and lane departure warning systems. These advanced safety technologies contribute to preventing and mitigating accidents on the road.

In terms of complaints and recalls, the 2020 Toyota Tacoma has had 57 complaints reported and 1 recall. It's important for potential buyers to be aware of these numbers as they indicate areas that may need further attention or monitoring. Overall, with its strong safety ratings and advanced safety features, the Toyota Tacoma presents itself as a reliable and secure choice in the pickup truck segment.

Top stats at a glance

Complaint Count

57

Recall Count

1

Investigation Count

0

Safety Rating

4/5

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Safety Features

2020 Toyota TACOMA PU/EC 4WD Safety Features

Here are the safety features that come as standard on the 2020 Toyota TACOMA PU/EC 4WD

Electronic Stability Control (ESC)

ESC is an advanced safety feature in vehicles designed to help drivers maintain control during challenging driving conditions. By continuously monitoring various factors such as steering angle, vehicle speed, and individual wheel speeds, ESC can detect and reduce the risk of skidding or loss of control. It achieves this by automatically applying brakes to specific wheels to stabilize the vehicle.

Standard
Forward Collision Warning (FCW)

Forward Collision Warning (FCW) is a safety feature in vehicles that helps prevent frontal collisions by alerting the driver of an imminent collision with a vehicle or obstacle ahead. Using sensors such as radar or cameras, FCW monitors the distance and speed of vehicles in front, and if it detects a potential collision, it provides visual and/or auditory warnings to prompt the driver to take evasive action.

Standard
Lane Departure Warning (LDW)

Lane Departure Warning (LDW) is a safety feature in vehicles that alerts drivers when their vehicle unintentionally drifts out of its lane without signaling. Utilizing cameras or sensors to monitor lane markings on the road, LDW detects when the vehicle crosses these lines and triggers visual, auditory, or haptic alerts to notify the driver of potential lane departure.

Standard

2020 Toyota TACOMA PU/EC 4WD Safety Ratings

Here we have the crash and rollover ratings for the 2020 Toyota TACOMA PU/EC 4WD Where possible we've included the ratings for the oldest and latest models of this car so you can compare how the safety ratings have changed over time.

Frontal Crash Ratings

Combines Driver and Passenger star ratings into a single frontal rating. The frontal barrier test simulates a head-on collision between two similar vehicles, each moving at 35 mph.

Test 2005 Score 2020 Score 2024 Score
Overall Front Crash Rating Not Rated 4 Not Rated
Front Crash Driver Side Rating 5 4 Not Rated
Front Crash Passenger Side Rating 5 4 Not Rated

Side Crash Ratings

Combines Side Barrier and Side Pole Star Ratings into a single side rating.

Test 2005 Score 2020 Score 2024 Score
Overall Side Crash Rating Not Rated 5 Not Rated
Side Crash Drivers Side Rating 5 5 Not Rated
Side Crash Passenger Side Rating Not Rated 5 Not Rated
Combined Side Barrier Pole Rating - Front Not Rated 5 Not Rated
Combined Side Barrier Pole Rating - Rear Not Rated 5 Not Rated
Overall Side Barrier Rating Not Rated 5 Not Rated

Rollover Ratings

The Rollover Resistance test measures the risk of rollover in a single-vehicle, loss-of-control scenario.

Test 2005 Score 2020 Score 2024 Score
Rollover Rating Not Rated 4 Not Rated
Rollover Possibility % 0% 0% 0%
Dynamic Tip Result No Tip
Side Pole Crash Rating Not Rated 4 Not Rated

Complaints for the 2020 Toyota TACOMA

This chart show the number of complaints for each car component. A Higher number of complaints could indicate that this car might have a common fault. Something to look out for when purchasing one.

Component Complaints

Choose a component to see what complaints people have made about them.

Complaint:
"the rear brake pads are locking.i had to towed the truck to the dealer this week.i’m afraid that while driving on the highway the brakes lock.yes, but the problem has not been resolved yet.no it hasn’t been checked by the manufacturer no warning lights has come on the brakes are locking up while the truck is parked in my garage."
Components Involved: SERVICE BRAKES
Date of incident: 2021-12-09

Complaint:
"during certain conditions like hard braking or regular braking in incumbent weather the rear wheels would lock up. took to the dealer 9/2020 they replace the rear drums, and the issue came back shortly after the repairs. i took it back 12/03/2020 they replaced more internal final drive parts like axle shafts and wheel bearings shoes, and drums again. the lock up would disengage as soon as the brake peddle is released. on 2/9/21 with 6k miles my tacoma now locked up after two prior attempts by the dealer to resolve my issue. the truck is in the shop again third time same issues"
Components Involved: SERVICE BRAKES
Date of incident: 2021-08-02

Complaint:
"aprox mileage march 7k ,mileage now 12k nov 8. on the vehicle. 1st incident. march 2020.colorado mountains getting off of the highway off ramp with a .5percent grade downhill and 800 lb trailer. no brakes at 60mph clear skys 8pm dry pavement.pedal had to be pushed harder and harder to get the truck to stop yet wouldnt stop untill i used emergency brake. almost lost control due to having to correct which direction i had to go so i wouldn't hit the car infront of me on the off ramp. dealer inspection says nothing it wrong. 2nd incident was turning on round about flat dry pavement 25 mph. had to use e brake again to avoid collision due to soft pedal. between 1/3and 2/3 of the distance to the floor the pedal seemed non existant again. 3red 4th 5th 6th and 7th incident. may-nov 2020 brake emergency warning comes on dash some times with or without break assist activated. often when braking semi hard vehicle will brake as if there is oil on the brakes stopping distance becomes 20%-50% longer than anticipated even with pedal to the floor. i do not trust this vehicle. it has been back to the dealer for this issue and we had been told both times it was there that we are "using the break pedal the wrong way". this is getting to be scary for us to drive so we use the other car to take the child places. at random the brakes feel like you have to push the pedal extremely hard and or to the floor hoping the truck will stop. reguardless of weather, load or pavement conditions."
Components Involved: SERVICE BRAKES
Date of incident: 2021-08-04

Complaint:
"i own a 2020 tacoma with 14k miles on it. i was driving my truck and i went to hit my brakes and the pedal went straight to the floor. i was able to get partial brakes by pumping them up like when you are bleeding new brakes. took truck to toyota and they had it for 10 days. there was a total failure of the brake master cylinder. if this scenario would have occurred while driving in traffic or on the highway the end result could have been fatal. the toyota service manager said he had never seen anything like this before and they had engineers have them run tests on the part while on my truck so they could find out why it happened."
Components Involved: SERVICE BRAKES
Date of incident: 2020-03-09

Complaint:
"my 2020 toyota tacoma truck i found that ,when siting at a stop light, with moderate pressure on the brakes, the brake pedal would slowly go to the floor. took the truck to checkered flag toyota, 5301 virginia beach blvd, virginia for repair. was told that the pedal to the floor was 'normal' for this truck. shop foreman said that the pedal going to the floor was 'normal for this truck'. i asked to talk to the toyota service representative for the region because i was concerned that the brake pedal going to the floor was a malfunction of the brake system and not normal. was told they would not give me information about the toyota service rep because that was not the way we do things. a brake system that the brake pedal cannot keep pressure and goes to the floorboard when depressed cannot be 'normal'."
Components Involved: SERVICE BRAKES
Date of incident: 2020-07-08

Complaint:
"toyota tacoma 2020 trd off road 4x4 vehicle. the vehicle's brake booster which use the abs system to stop the vehicle when it rolls back on a hill does not working properly on toyota tacoma off road 4x4 vehicle. it can not stop vehicle as required. it is deadly dangers in mountains steep slippery and narrow roads. at this condition the vehicle control is in question. i personally faced it, barely avoided accident. some other tacoma do have different booster which working properly. obviously, that this car does have design flow. i did speak with toyota dealer where i did buy the car as well as with toyota representative. they did admit that this car is not working as others but did claim that it is working as designed. i do think that you do have enough power to press toyota to fix the problem at booster on tacoma off road 4x4 vehicle. *tr"
Components Involved: SERVICE BRAKES
Date of incident: 2021-08-01

Complaint:
"tl* the contact owns a 2020 toyota tacoma. while driving at 40 mph the brake pedal was depressed but pulsated. there were no warning lights illuminated. daytona toyota (51 n nova rd, daytona beach, fl 32114 (386) 222-6757) was contacted by phone however, the vehicle was not diagnosed nor repaired. the manufacturer was contacted but no further assistance was provided. the failure mileage was 1,800."
Components Involved: SERVICE BRAKES
Date of incident: 2020-02-12

Recalls for the 2020 Toyota TACOMA

Component Recalls

Choose a component to see what recalls people have made about them.

Recall:
"toyota motor engineering & manufacturing (toyota) is recalling certain 2018-2019 4runner, 2019-2020 avalon, 2019 corolla hatchback, 2017-2019 highlander, 2018-2020 camry, 2020 corolla, 2018-2019 land cruiser, 2017-2020 tacoma, 2019-2020 rav4, 2019-2020 sequoia, 2017-2020 sienna, 2019-2020 tundra, 2018-2020 lexus es350, 2017 lexus gs200t, 2017-2019 lexus gs350, 2019 lexus gs300, 2018-2020 lexus lc500h, 2019-2020 lexus ls500, 2018-2019 lexus gx460, 2017 lexus is200t, 2019 lexus is300, 2019 lexus is350, 2018-2020 lexus lc500, 2018 lexus ls500, 2019 lexus ls500h, 2018-2019 lexus lx570, 2017 lexus rc200t, 2019 lexus rc300, rc350, 2017 and 2019-2020 lexus rx350, 2018-2020 rx350l, 2019 lexus ux200, 2018-2019 lexus nx300 vehicles. the low-pressure fuel pump inside the fuel tank may fail."
Consequence:
If the fuel pump fails, the engine can stall while driving, increasing the risk of a crash.
Remedy:

Toyota will notify owners, and dealers will replace the fuel pump assembly with an improved one, free of charge. Owners of specific models were notified that remedy parts were available starting January 21, 2021. Owners of other models will be notified as remedy parts become available. Remedy parts should be available for all affected vehicles by late March 2021. Owners may contact Toyota customer service at 1-888-270-9371 or Lexus customer service at 1-800-255-3987. Note: This recall is an expansion of recall 20V-012. Toyota's number for this recall is 20TA02. Lexus' number for this recall is 20LA01.

Component(s) Involved: FUEL SYSTEM, GASOLINE > DELIVERY > FUEL PUMP
Date of incident: 2020-11-04

TOYOTA Overall Complaint Ranking

This table shows the ranking of car manufacturers when it comes to most complaints and recalls. The manufacturer with the most complaints is at the top. However this doesn't necassarily mean they should be avoided. Some manufacturers might just have more popular or affordable cars which a lot of people have bought. Which means there's more scope for a complaint to be made. Use the ranking table below as a part your wider research into buying a car.

TOYOTA ranks 3 out of 44 in the complaints ranking table.

Manufacturer Complaint Count Recall Count Ranking
FORD 208,358 3,259 1
CHEVROLET 111,306 2,082 2
TOYOTA 81,019 1,852 3
HONDA 61,937 1,268 4
NISSAN 56,226 930 5
DODGE 45,756 827 6
HYUNDAI 44,150 649 7
GMC 34,441 1,410 8
KIA 29,832 501 9
CHRYSLER 27,698 254 10
TESLA 26,230 730 11
BMW 24,890 1,877 12
VOLKSWAGEN 23,125 829 13
MERCEDES-BENZ 19,066 2,925 14
SUBARU 18,513 703 15
MAZDA 10,599 364 16
PONTIAC 10,430 138 17
CADILLAC 9,434 444 18
AUDI 7,865 1,093 19
BUICK 7,851 279 20
SATURN 7,672 84 21
MERCURY 7,374 135 22
LEXUS 6,373 408 23
LINCOLN 5,897 423 24
ACURA 5,722 382 25
MINI 5,585 366 26
INFINITI 4,000 187 27
MITSUBISHI 3,912 397 28
VOLVO 3,875 727 29
PORSCHE 2,646 1,231 30
SUZUKI 2,272 123 31
FIAT 2,205 80 32
SAAB 1,536 76 33
JAGUAR 1,195 198 34
SMART 528 17 35
GENESIS 436 42 36
ISUZU 249 37 37
ALFA ROMEO 161 37 38
MASERATI 76 46 39
BENTLEY 46 159 40
POLESTAR 42 2 41
LUCID 14 6 42
CODA 4 2 43
MAYBACH 0 0 44

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