2018 Ford FUSION - Ratings, Complaints and Recalls

"i purchased a 2018 ford fusions on [xxx]. after two days check engine light came on. the code was showing misfire of 3rd cylinder. i took it to angela krause ford dealership, in alpharetta, ga. the are saying coolant is getting into the cylinders and that the short block needs to be replaced. after doing research, i have found this is a big problem for ford. a customer satisfaction program has been out concerning this issue. ([xxx]). in this program it states the year range, plant manufactured, and mileage that is included in this program. my car is a 2018 ford fusion and fits the plant manufactured location and is under mileage threshold. ford is saying my vin is not registered for this program. my car is having exact issues and fits the criteria perfectly. i need help to get this covered by ford. a clear issue, that they have had and recognized. my car fits the exact profile. please help get this vin registered under the program or help get this covered. i believe this could have been an issue before i purchased car. although bulletin says coverage is transferred to subsequent owners. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6)"

"block cracked internally inside cylinder number 2 causing a misfire, white smoke on start up, coolant lose, and overheating. problem is called coolant intrusion. safety is at risk is the car dies on the interstate. it has a check engine light for misfire on cylinder 2. ford is aware of this problem but says my vin is not affected by this problem even though i have this problem."

"vehicle’s engine was misfiring for a while before check engine light came on. showing cylinder 2 misfiring codes when scanned. the first dealership replaced the spark plugs, didn’t fix the issue. the next dealership said i have coolant intrusion and need to replace engine."

"i bought my 2018 ford fusion new and it currently has 35,000 miles on it. it began misfiring about 2 months ago, and then the check engine light came on. after a diagnostic exam, i was told the engine needed to be replaced. luckily i was still within the warranty extension window for this particular problem, so the engine was replaced. however, i spent the majority of this time without my car. they were able to secure me a loaner car, but only for 3 days out of the total duration of the repair. i was stuck without my car the remainder of the time with very little communication from ford about what was going on. when i asked if my car was still at risk of the same thing happening again, i was given a very vague answer that was not particularly reassuring."

"while driving the vehicle a light came on indicating that the "engine compartment was overheating". the next time driving the vehicle the light was gone away and shortly later the check engine light came on. took to the local dealership and they determined that their were 2 verified misfires and when they pulled the plugs using a scope they found coolant intrusion in one of the cylinders. the recommendation per ford is to replace the engine assembly."

"coolant intrusion issue which is known to occur in this specific engine which is shared across many of ford's automobiles. customer satisfaction program 21n12 and 19b37 my car is just outside of the program guidelines- however it was in the dealership prior to it exceeding the program guidelines and i was never informed of the issue. vehicle model year assembly plant build dates escape 2017-2019 louisville september 17, 2015 through april 8, 2019 fusion 2017 flat rock october 1, 2015 through october 16, 2015 fusion 2017-2019 hermosillo october 6, 2015 through june 10, 2019"

"i've got engine light on then send to ford dealer. diagnostic says purge valve replacement, i was told that there was a misfire caused by coolant intrusion cylinder 1. they also told me that this was a known issue a few years back and it needed a new engine to fix the problem. i asked them several questions about why only telling me now since it's an ongoing issue and why is it that no one from ford dealer all different state that i brought in my car to check safety issues and regular oil changes informed me about this? i just retired and the dealer asked me to pay for the repair of new engine plus labor. i can't afford and it's hard to accept that someone lying to get some money from me. i read an article from your website with the same issue that there is a recall but the dealer told me that this was only a known problem not a recall. please see the link [xxx] kindly help me to resolve this issue and help others. let them send a recall again to every ford owner/user to avoid accidents that can cause death. this is ongoing and my case with the dealer has still not been given an answer for almost a week tomorrow. i appreciate your help and hoping to hear from you soon. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6)"

"the contact owns a 2018 ford fusion. the contact stated that the vehicle jerked while starting. the check engine and transmission warning lights were illuminated. the vehicle was taken to an independent mechanic, who diagnosed and related the failure to technical service bulletin: ssm 47849 (coolant consumption); however, the vehicle was not covered under the tsb. the vehicle was not repaired. the manufacturer was made aware of the failure and advised the contact to file a complaint with the nhtsa hotline. the failure mileage was approximately 104,000."

"the contact owns a 2018 ford fusion. the contact stated while driving 70 mph, the message "coolant hot" was displayed. the contact pulled over on the side of the road and notice that there was no coolant in the reservoir. the contact added coolant into the reservoir, but the coolant leaked out. the vehicle was towed to the dealer. the dealer diagnosed the vehicle and stated that the engine needed to be replaced and that the vehicle was out of warranty. the vehicle was not repaired. the manufacturer was not contacted. the failure mileage was 99,960."

"coolant leak into 4th cylinder head causing rough idle. repair shop changed plugs and coil, and stated there was coolant in the cylinder. stayed this is a known issue with ford fusion but no recall. my car only has 72000 miles."