2014 Mazda CX-5 - Ratings, Complaints and Recalls

The 2014 Mazda CX-5 SUV FWD has received an impressive overall safety rating of 5 out of 5, indicating excellent safety features and crash test performance. It excels in various categories including front crash, side crash, and rollover ratings, with a notable combined side barrier pole rating of 5 for both front and rear passengers. Additionally, this vehicle comes equipped with standard electronic stability control, which enhances its safety on the road by helping the driver maintain control in challenging driving conditions.

Despite its high safety rating, it is worth noting that the Mazda CX-5 does not come with forward collision warning or lane departure warning systems, features that are increasingly common in newer vehicles to prevent collisions and assist with staying within lanes.

In terms of complaints and recalls, the Mazda CX-5 has had 367 complaints reported and 4 recalls issued. While the number of complaints is relatively high, it is important to investigate the nature of these complaints to gauge their severity and impact on overall safety. Additionally, the 4 recalls suggest that the manufacturer has identified and addressed potential safety issues promptly, ensuring the safety and satisfaction of Mazda CX-5 owners.

auto generated summary, may be inaccurate.

Top stats at a glance

Complaint Count

367

Recall Count

4

Investigation Count

0

Safety Rating

5/5

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Safety Features

2014 Mazda CX-5 SUV FWD Safety Features

Here are the safety features that come as standard on the 2014 Mazda CX-5 SUV FWD

Electronic Stability Control (ESC)

ESC is an advanced safety feature in vehicles designed to help drivers maintain control during challenging driving conditions. By continuously monitoring various factors such as steering angle, vehicle speed, and individual wheel speeds, ESC can detect and reduce the risk of skidding or loss of control. It achieves this by automatically applying brakes to specific wheels to stabilize the vehicle.

Standard
Forward Collision Warning (FCW)

Forward Collision Warning (FCW) is a safety feature in vehicles that helps prevent frontal collisions by alerting the driver of an imminent collision with a vehicle or obstacle ahead. Using sensors such as radar or cameras, FCW monitors the distance and speed of vehicles in front, and if it detects a potential collision, it provides visual and/or auditory warnings to prompt the driver to take evasive action.

No
Lane Departure Warning (LDW)

Lane Departure Warning (LDW) is a safety feature in vehicles that alerts drivers when their vehicle unintentionally drifts out of its lane without signaling. Utilizing cameras or sensors to monitor lane markings on the road, LDW detects when the vehicle crosses these lines and triggers visual, auditory, or haptic alerts to notify the driver of potential lane departure.

No

2014 Mazda CX-5 SUV FWD Safety Ratings

Here we have the crash and rollover ratings for the 2014 Mazda CX-5 SUV FWD Where possible we've included the ratings for the oldest and latest models of this car so you can compare how the safety ratings have changed over time.

Frontal Crash Ratings

Combines Driver and Passenger star ratings into a single frontal rating. The frontal barrier test simulates a head-on collision between two similar vehicles, each moving at 35 mph.

Test 2013 Score 2014 Score 2024 Score
Overall Front Crash Rating 4 5 5
Front Crash Driver Side Rating 5 5 5
Front Crash Passenger Side Rating 4 5 5

Side Crash Ratings

Combines Side Barrier and Side Pole Star Ratings into a single side rating.

Test 2013 Score 2014 Score 2024 Score
Overall Side Crash Rating 5 5 5
Side Crash Drivers Side Rating 5 5 5
Side Crash Passenger Side Rating 5 5 5
Combined Side Barrier Pole Rating - Front 5 5 5
Combined Side Barrier Pole Rating - Rear 5 5 5
Overall Side Barrier Rating 5 5 5

Rollover Ratings

The Rollover Resistance test measures the risk of rollover in a single-vehicle, loss-of-control scenario.

Test 2013 Score 2014 Score 2024 Score
Rollover Rating 4 4 4
Rollover Possibility % 0% 0% 0%
Dynamic Tip Result No Tip No Tip No Tip
Side Pole Crash Rating 5 5 5

Complaints for the 2014 Mazda CX-5

This chart show the number of complaints for each car component. A Higher number of complaints could indicate that this car might have a common fault. Something to look out for when purchasing one.

Component Complaints

Choose a component to see what complaints people have made about them.

Complaint:
"we have had numerous times that the vehicle ignition system will not turn off after pushing the stop button. the motor will stop but the ignition and radio system stay on. the car must be restarted(sometimes numerous times) and shut down before the ignition system shuts down. i have seen many other owner's complaints about this same problem on (carcomplaints .com)."
Components Involved: ELECTRICAL SYSTEM
Date of incident: 2023-07-08
Complaint:
"the contact owns a 2014 mazda cx-5. the contact stated that when he turned off the vehicle, the radio remained operational. the contact disconnected and reconnected the battery. the vehicle was not diagnosed or repaired by an independent mechanic or dealer. the manufacturer was not made aware of the failure. the failure mileage was approximately 191,493."
Components Involved: ELECTRICAL SYSTEM
Date of incident: 2023-03-08
Complaint:
"when the push button is pressed to turn the car off it will not always cut off. i have complained to the dealership often. they advised it is a known issue. it is now getting worse."
Components Involved: ELECTRICAL SYSTEM
Date of incident: 2023-06-09
Complaint:
"car won’t turn off when you push the start/stop button. have to turn it on and off several times shifting gears to get it to turn off. then it drains your battery thus causing other issues."
Components Involved: ELECTRICAL SYSTEM
Date of incident: 2022-01-05
Complaint:
"my 2014 mazda cx-5 will not shut off completely. i put it in park and turn off the vehicle and the radio and electrical stays on, this has drained my battery on more than one occasion and was actually stuck in the middle of nowhere for one of the incidents. this needs to be recalled after researching this there are hundreds of people with the same year, same vehicle and same issue. this has been reported, but nothing has been done for over 4 years. please see forum below where this issue is clearly documented. https://www.cargurus.com/cars/discussion-t49115_ds799849"
Components Involved: ELECTRICAL SYSTEM
Date of incident: 2022-01-05
Complaint:
"the contact owns a 2014 mazda cx-5. the contact stated while turning off the vehicle, she noticed the radio and the instrument cluster remained operational. the contact stated she was also unable to lock the doors. the contact stated she restarted the vehicle and manipulated the gear shifter several times to turn off the vehicle completely. the contact called the local dealer and made them aware of the failure. the vehicle was not diagnosed or repaired. the manufacturer had not been informed of the failure. the failure mileage was approximately 60,000."
Components Involved: ELECTRICAL SYSTEM
Date of incident: 2023-01-05
Complaint:
"the contact owns a 2014 mazda cx-5. the contact stated that while the vehicle was in park, the vehicle failed to turn off as intended. the contact continuously pressed the start/stop button and brake pedal. there were no warning lights illuminated. the local dealer was not contacted. the vehicle was not diagnosed or repaired. the manufacturer was not notified of the failure. the failure mileage was unknown."
Components Involved: ELECTRICAL SYSTEM
Date of incident: 2021-01-01
Complaint:
"my 2014 mazda cx-5 grand touring has recently started experiencing an issue widely reported online related to the battery. the issue is the electrical/ignition system fails to turn the battery off when the vehicle is turned off. in other words, the car engine shuts down, but the accessory power (battery) remains on. this can be identified by the clock and dashboard display remaining on. this is a significant issue because unless the battery is turned off, it will become drained, and the car will fail to start. this can leave the driver stranded and the car incapacitated. it is very easy to fail to notice the accessory power is still on. i have reported the issue to mazda at the customer line - 1800-222-5500 and they have no outstanding warranties or recalls related to this. my reference number is 1-4272020134. i have also contacted a local mazda dealer and they are unfamiliar with the issue. per customer reports, the issue is related to a faulty sensor on the battery. to reproduce the issue: 1) put car in park 2) push power button. car engine turns off. battery remains on. the only workaround is to turn the car back on, shift into different gears and turn power off. at some random iteration, it will power the battery off. there are numerous reports of this online, including - https://www.mazdas247.com/forum/t/cx-5-wont-fully-shut-off.123864884/ solution - https://mazda.oemdtc.com/665/ignition-does-not-turn-off-when-pressing-startstop-button-2013-2014-mazda"
Components Involved: ELECTRICAL SYSTEM
Date of incident: 2021-01-09
Complaint:
"the ignition does not turn off when pressing start / stop button. so you can't even turn the car off more then 1/2 the time. you have to disconnect the battery."
Components Involved: ELECTRICAL SYSTEM
Date of incident: 2021-06-07
Complaint:
"the car will not shut off. if you put it in park and press the start/stop engine button the car radio and accessories are still on. you have to shift gears several times keeping foot on the brake and keep trying until it turns off."
Components Involved: ELECTRICAL SYSTEM
Date of incident: 2021-08-06

Recalls for the 2014 Mazda CX-5

Component Recalls

Choose a component to see what recalls people have made about them.

Recall:
"mazda north american operations (mazda) is recalling certain model year 2010-2013 mazda3 and mazdaspeed3 vehicles manufactured november 18, 2008, to june 8, 2013, 2012-2015 mazda5 vehicles manufactured october 26, 2010, to june 22, 2015, 2016 cx-3 vehicles manufactured june 1, 2015, to december 26, 2015, and 2013-2016 cx-5 vehicles manufactured december 15, 2011, to december 26, 2015. on the affected vehicles, the lift gate support struts may corrode, possibly causing the struts to break and/or the lift gate to drop unexpectedly."
Consequence:
If the lift gate falls unexpectedly, it may hit the user, increasing their risk of injury.
Remedy:

Mazda dealers will replace the both lift gate supports, free of charge, however parts are not currently available. The recall began April 2017. Owners may contact Mazda customer service at 1-800-222-5500. Mazda's number for this recall is 9916H.

Component(s) Involved: STRUCTURE > BODY > HATCHBACK/LIFTGATE
Date of incident: 2016-09-06

MAZDA Overall Complaint Ranking

This table shows the ranking of car manufacturers when it comes to most complaints and recalls. The manufacturer with the most complaints is at the top. However this doesn't necassarily mean they should be avoided. Some manufacturers might just have more popular or affordable cars which a lot of people have bought. Which means there's more scope for a complaint to be made. Use the ranking table below as a part your wider research into buying a car.

MAZDA ranks 16 out of 44 in the complaints ranking table.

Manufacturer Complaint Count Recall Count Ranking
FORD 208,358 3,259 1
CHEVROLET 111,306 2,082 2
TOYOTA 81,019 1,852 3
HONDA 61,937 1,268 4
NISSAN 56,226 930 5
DODGE 45,756 827 6
HYUNDAI 44,150 649 7
GMC 34,441 1,410 8
KIA 29,832 501 9
CHRYSLER 27,698 254 10
TESLA 26,230 730 11
BMW 24,890 1,877 12
VOLKSWAGEN 23,125 829 13
MERCEDES-BENZ 19,066 2,925 14
SUBARU 18,513 703 15
MAZDA 10,599 364 16
PONTIAC 10,430 138 17
CADILLAC 9,434 444 18
AUDI 7,865 1,093 19
BUICK 7,851 279 20
SATURN 7,672 84 21
MERCURY 7,374 135 22
LEXUS 6,373 408 23
LINCOLN 5,897 423 24
ACURA 5,722 382 25
MINI 5,585 366 26
INFINITI 4,000 187 27
MITSUBISHI 3,912 397 28
VOLVO 3,875 727 29
PORSCHE 2,646 1,231 30
SUZUKI 2,272 123 31
FIAT 2,205 80 32
SAAB 1,536 76 33
JAGUAR 1,195 198 34
SMART 528 17 35
GENESIS 436 42 36
ISUZU 249 37 37
ALFA ROMEO 161 37 38
MASERATI 76 46 39
BENTLEY 46 159 40
POLESTAR 42 2 41
LUCID 14 6 42
CODA 4 2 43
MAYBACH 0 0 44

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