2020 Toyota PRIUS PRIME - Ratings, Complaints and Recalls

The 2020 Toyota Prius Prime has not been rated for overall safety by the NHTSA. However, it comes equipped with standard electronic stability control, forward collision warning, and lane departure warning systems, which add layers of safety features to the vehicle. In terms of specific crash ratings, the Prius Prime has not received ratings for front and side crashes, rollover, or pole crashes. Despite the lack of ratings, its safety features indicate a commitment to enhancing driver and passenger safety. Additionally, there have been 13 complaints reported about the Prius Prime and 1 recall issued, suggesting that there may be some issues to be aware of.

auto generated summary, may be inaccurate.

Top stats at a glance

Complaint Count

13

Recall Count

1

Investigation Count

1

Safety Rating

Not Rated

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Safety Features

2020 Toyota Prius Prime 5 HB FWD Safety Features

Here are the safety features that come as standard on the 2020 Toyota Prius Prime 5 HB FWD

Electronic Stability Control (ESC)

ESC is an advanced safety feature in vehicles designed to help drivers maintain control during challenging driving conditions. By continuously monitoring various factors such as steering angle, vehicle speed, and individual wheel speeds, ESC can detect and reduce the risk of skidding or loss of control. It achieves this by automatically applying brakes to specific wheels to stabilize the vehicle.

Standard
Forward Collision Warning (FCW)

Forward Collision Warning (FCW) is a safety feature in vehicles that helps prevent frontal collisions by alerting the driver of an imminent collision with a vehicle or obstacle ahead. Using sensors such as radar or cameras, FCW monitors the distance and speed of vehicles in front, and if it detects a potential collision, it provides visual and/or auditory warnings to prompt the driver to take evasive action.

Standard
Lane Departure Warning (LDW)

Lane Departure Warning (LDW) is a safety feature in vehicles that alerts drivers when their vehicle unintentionally drifts out of its lane without signaling. Utilizing cameras or sensors to monitor lane markings on the road, LDW detects when the vehicle crosses these lines and triggers visual, auditory, or haptic alerts to notify the driver of potential lane departure.

Standard

2020 Toyota Prius Prime 5 HB FWD Safety Ratings

Here we have the crash and rollover ratings for the 2020 Toyota Prius Prime 5 HB FWD Where possible we've included the ratings for the oldest and latest models of this car so you can compare how the safety ratings have changed over time.

Frontal Crash Ratings

Combines Driver and Passenger star ratings into a single frontal rating. The frontal barrier test simulates a head-on collision between two similar vehicles, each moving at 35 mph.

Test 2017 Score 2020 Score 2024 Score
Overall Front Crash Rating Not Rated Not Rated Not Rated
Front Crash Driver Side Rating Not Rated Not Rated Not Rated
Front Crash Passenger Side Rating Not Rated Not Rated Not Rated

Side Crash Ratings

Combines Side Barrier and Side Pole Star Ratings into a single side rating.

Test 2017 Score 2020 Score 2024 Score
Overall Side Crash Rating Not Rated Not Rated Not Rated
Side Crash Drivers Side Rating Not Rated Not Rated Not Rated
Side Crash Passenger Side Rating Not Rated Not Rated Not Rated
Combined Side Barrier Pole Rating - Front Not Rated Not Rated Not Rated
Combined Side Barrier Pole Rating - Rear Not Rated Not Rated Not Rated
Overall Side Barrier Rating Not Rated Not Rated Not Rated

Rollover Ratings

The Rollover Resistance test measures the risk of rollover in a single-vehicle, loss-of-control scenario.

Test 2017 Score 2020 Score 2024 Score
Rollover Rating Not Rated Not Rated Not Rated
Rollover Possibility % 0% 0% 0%
Dynamic Tip Result
Side Pole Crash Rating Not Rated Not Rated Not Rated

Complaints for the 2020 Toyota PRIUS PRIME

This chart show the number of complaints for each car component. A Higher number of complaints could indicate that this car might have a common fault. Something to look out for when purchasing one.

Component Complaints

Choose a component to see what complaints people have made about them.

Complaint:
"the car had about 8000 miles on it. it was parked in garage the night before. in the morning the outside temperature was 39f. during my 30 minutes driving, the front defrost was turned on. afterwards it was parked on driveway and at that time the windshield was fine. 6 hours later, i noticed a spiderweb like crack under the camera section on the front windshield. the crack was about 11 inch long. it looks like the glass could not handle the temperature change."
Components Involved: VISIBILITY/WIPER
Date of incident: 2024-07-01
Complaint:
"tl* the contact owns a 2020 toyota prius prime. the contact stated that he purchased and installed a dashboard cover in the vehicle. the contact stated that while reversing, the dashboard cover shifted and blocked the sensor for the back over prevention camera, allowing the display screen to go dark, causing the vehicle to crash into a parked vehicle at approximately 2 mph. the contact stated that the sensor was used to distinguish between daytime and nighttime driving and would dim or brighten the display screen as needed. a police report was not filed. there was no injury sustained by either the contact or the occupant of the other vehicle. additionally, the contact stated while driving at undisclosed speeds, the display screen inadvertently and intermittently rebooted and the infotainment software updated. the failure recurred on five separate occasions. the vehicle was not taken to a dealer or independent mechanic to be diagnosed. the contact stated that the radio, gps and climate control functions became inoperable. neither the dealer nor the manufacturer were contacted or informed of the failure. the vehicle was not repaired. the approximate failure mileage was 12,000."
Components Involved: VISIBILITY/WIPER
Date of incident: 2022-02-10
Complaint:
"on multiple occasions, frost developing on the inside of the windshield while vehicle parked in the parking lot at work 2 times(jan 17th and the 30th at home and at work in the morning and after work) and another time while vehicle parked at home in the driveway. it takes 20 or more minutes to defrost the windshield.the wipers cause visibility problems due to the water and snow turning to ice."
Components Involved: VISIBILITY/WIPER
Date of incident: 2021-02-01
Complaint:
"frost developing on the inside of windshield on multiple days in different locations. at home and at work during the day time and at night. takes 20 minutes or more to defrost."
Components Involved: VISIBILITY/WIPER
Date of incident: 2021-02-01

Recalls for the 2020 Toyota PRIUS PRIME

Component Recalls

Choose a component to see what recalls people have made about them.

Recall:
"toyota motor engineering & manufacturing (toyota) is recalling certain 2019 lexus ls500, lc500, es300h, ux250h, ls500h, toyota prius, rav4 hv, 2019-2020 toyota prius prime, and 2020 corolla hv vehicles. the brake booster pump may fail causing a deactivation of the vehicle stability control system and a loss of braking assist. as such, these vehicles fail to comply with the requirements of federal motor vehicle safety standard (fmvss) number 126, "electronic stability control systems.""
Consequence:
Deactivation of the vehicle stability control system or a loss of braking assist increases the risk of a crash.
Remedy:

Toyota will notify owners, and dealers will inspect and, if necessary, replace the brake booster pump, free of charge. The recall began September 20, 2019. Toyota owners may contact Toyota customer service at 1-888-270-9371 and Lexus owners may contact Lexus customer service at 1-800-255-3987. Toyota's numbers for this recall are K1L/K0L. Lexus' numbers for this recall are K2F/KLF.

Component(s) Involved: ELECTRONIC STABILITY CONTROL
Date of incident: 2019-07-24

TOYOTA Overall Complaint Ranking

This table shows the ranking of car manufacturers when it comes to most complaints and recalls. The manufacturer with the most complaints is at the top. However this doesn't necassarily mean they should be avoided. Some manufacturers might just have more popular or affordable cars which a lot of people have bought. Which means there's more scope for a complaint to be made. Use the ranking table below as a part your wider research into buying a car.

TOYOTA ranks 3 out of 44 in the complaints ranking table.

Manufacturer Complaint Count Recall Count Ranking
FORD 208,358 3,259 1
CHEVROLET 111,306 2,082 2
TOYOTA 81,019 1,852 3
HONDA 61,937 1,268 4
NISSAN 56,226 930 5
DODGE 45,756 827 6
HYUNDAI 44,150 649 7
GMC 34,441 1,410 8
KIA 29,832 501 9
CHRYSLER 27,698 254 10
TESLA 26,230 730 11
BMW 24,890 1,877 12
VOLKSWAGEN 23,125 829 13
MERCEDES-BENZ 19,066 2,925 14
SUBARU 18,513 703 15
MAZDA 10,599 364 16
PONTIAC 10,430 138 17
CADILLAC 9,434 444 18
AUDI 7,865 1,093 19
BUICK 7,851 279 20
SATURN 7,672 84 21
MERCURY 7,374 135 22
LEXUS 6,373 408 23
LINCOLN 5,897 423 24
ACURA 5,722 382 25
MINI 5,585 366 26
INFINITI 4,000 187 27
MITSUBISHI 3,912 397 28
VOLVO 3,875 727 29
PORSCHE 2,646 1,231 30
SUZUKI 2,272 123 31
FIAT 2,205 80 32
SAAB 1,536 76 33
JAGUAR 1,195 198 34
SMART 528 17 35
GENESIS 436 42 36
ISUZU 249 37 37
ALFA ROMEO 161 37 38
MASERATI 76 46 39
BENTLEY 46 159 40
POLESTAR 42 2 41
LUCID 14 6 42
CODA 4 2 43
MAYBACH 0 0 44

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