2020 Buick ENCORE GX - Ratings, Complaints and Recalls

The 2020 Buick Encore GX SUV FWD has an overall safety rating of 4 out of 5. It performed well in front and side crash tests, with ratings of 4 and 5, respectively. The vehicle is equipped with stability control, forward collision warning, and lane departure warning systems for enhanced safety features.

In terms of specific crash test ratings, the front crash driver side scored a 5, while the front crash passenger side scored a 3. The side crash ratings for both the driver and passenger sides were a perfect 5. Additionally, the car received excellent ratings in the combined side barrier pole tests and rollover ratings.

Despite its strong safety performance, it's worth noting that there have been 30 complaints lodged against this model, with 2 recalls issued. This data suggests that while the Buick Encore GX has good safety features, there may be some issues that have been reported by consumers that warrant attention from the manufacturer. Overall, this vehicle offers a good level of safety with advanced safety technologies, but potential buyers should be aware of the reported complaints and recalls.

auto generated summary, may be inaccurate.

Top stats at a glance

Complaint Count

30

Recall Count

2

Investigation Count

0

Safety Rating

4/5

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Safety Features

2020 Buick Encore GX SUV FWD Safety Features

Here are the safety features that come as standard on the 2020 Buick Encore GX SUV FWD

Electronic Stability Control (ESC)

ESC is an advanced safety feature in vehicles designed to help drivers maintain control during challenging driving conditions. By continuously monitoring various factors such as steering angle, vehicle speed, and individual wheel speeds, ESC can detect and reduce the risk of skidding or loss of control. It achieves this by automatically applying brakes to specific wheels to stabilize the vehicle.

Standard
Forward Collision Warning (FCW)

Forward Collision Warning (FCW) is a safety feature in vehicles that helps prevent frontal collisions by alerting the driver of an imminent collision with a vehicle or obstacle ahead. Using sensors such as radar or cameras, FCW monitors the distance and speed of vehicles in front, and if it detects a potential collision, it provides visual and/or auditory warnings to prompt the driver to take evasive action.

Standard
Lane Departure Warning (LDW)

Lane Departure Warning (LDW) is a safety feature in vehicles that alerts drivers when their vehicle unintentionally drifts out of its lane without signaling. Utilizing cameras or sensors to monitor lane markings on the road, LDW detects when the vehicle crosses these lines and triggers visual, auditory, or haptic alerts to notify the driver of potential lane departure.

Standard

2020 Buick Encore GX SUV FWD Safety Ratings

Here we have the crash and rollover ratings for the 2020 Buick Encore GX SUV FWD Where possible we've included the ratings for the oldest and latest models of this car so you can compare how the safety ratings have changed over time.

Frontal Crash Ratings

Combines Driver and Passenger star ratings into a single frontal rating. The frontal barrier test simulates a head-on collision between two similar vehicles, each moving at 35 mph.

Test 2020 Score 2024 Score
Overall Front Crash Rating 4 5
Front Crash Driver Side Rating 5 5
Front Crash Passenger Side Rating 3 4

Side Crash Ratings

Combines Side Barrier and Side Pole Star Ratings into a single side rating.

Test 2020 Score 2024 Score
Overall Side Crash Rating 5 5
Side Crash Drivers Side Rating 5 5
Side Crash Passenger Side Rating 5 5
Combined Side Barrier Pole Rating - Front 5 5
Combined Side Barrier Pole Rating - Rear 5 5
Overall Side Barrier Rating 5 5

Rollover Ratings

The Rollover Resistance test measures the risk of rollover in a single-vehicle, loss-of-control scenario.

Test 2020 Score 2024 Score
Rollover Rating 4 4
Rollover Possibility % 0% 0%
Dynamic Tip Result No Tip No Tip
Side Pole Crash Rating 5 5

Complaints for the 2020 Buick ENCORE GX

This chart show the number of complaints for each car component. A Higher number of complaints could indicate that this car might have a common fault. Something to look out for when purchasing one.

Component Complaints

Choose a component to see what complaints people have made about them.

Complaint:
"spongy breaks. gets harder to break as time goes."
Components Involved: SERVICE BRAKES
Date of incident: 2023-10-01
Complaint:
"the contact owns a 2020 buick encore gx. the contact stated that while attempting to stop, the brake pedal was depressed and it traveled to the floorboard causing the brakes to fail to stop the vehicle. the contact mentioned that the vehicle crashed into the rear of another vehicle. a police report was not filed. the vehicle was able to be driven to the contact residence however, the brakes failed again. the vehicle was towed to the dealer where the contact was unaware if a diagnostic test was performed. the vehicle was not repaired. the manufacturer was not notified of the failure. the approximate failure mileage was 45,000."
Components Involved: SERVICE BRAKES
Date of incident: 2022-04-03
Complaint:
"the brake assist continues to fail and is a safety hazard. it fails unexpected so often that it is dangerous and we are somewhat afraid to drive this vehicle. this issue began a few weeks after purchased. request an urgent fix or the opportunity to return this vehicle for a different safer vehicle."
Components Involved: SERVICE BRAKES
Date of incident: 2021-09-09
Complaint:
"brakes are noisy more going in reverse. dealer ordered updated front brakes on 12/8/2020 and as of 12/23/2020 they have not been received and do not have a date when they will be in. tried to call gm customer service but they do not answer the phone. also when the car was in the repair shop they completed recalls #'s a202310450, a202295530 & a202301230. also i never received any notices on any recalls from buick."
Components Involved: SERVICE BRAKES
Date of incident: 2020-08-12
Complaint:
"tl* the contact owns a 2020 buick encore. the contact stated that while driving at 45 mph she received an alert that the stabil trak system and the anti lock brake system were malfunctioning. the lights said do not travel over 62 mph. the contact felt the brakes going all the way to floor and not braking properly. the contact was able to pull into a parking lot and shutoff then restart the vehicle. the warning lights did not reappear so the contact continued on the road. when contact got on the road, the indicators went off again and she pulled over off the road into a parking lot. the contact did same process of shutting off and restarting and was able to finally arrive at her home. the contact called the dealer southtowne motors 695 bullsboro dr, newnan, ga 30265 (678) 619-4902. the dealer said they could not set an appointment right away and had no loaners for the contact. there was a current nhtsa recall 20v588000 (service brakes) on the vehicle. the manufacturer had not been contacted yet and the vehicle remained unrepaired. the failure mileage was 1.487."
Components Involved: SERVICE BRAKES
Date of incident: 2021-10-11
Complaint:
"general motors has decided that a defect which relates to motor vehicle safety exists in certain 2020 model year cadillac ct4, ct5 and xt4 vehicles, 2020model year chevrolet corvette vehicles, 2020 ' 2021 model year buick encore gx vehicles, and 2021 model year chevrolet trailblazer vehicles. material used in a sensor connection in the electronic brake boost system in these vehicles may have been contaminated during the material supplier's production process. contamination of this material may cause an interruption of communication between the sensor and the brake boost system under certain conditions. safety risk: if communication with the sensor is interrupted, electronic brake boost assist could be lost. extra pedal force will be required to slow and stop the vehicle, increasing the risk of a crash. remedy: dealers will replace the electronic brake boost module. recall status: recall incomplete. remedy not yet available"
Components Involved: SERVICE BRAKES
Date of incident: 2021-12-09
Complaint:
"tl* the contact owns a 2020 buick encore gx. the contact stated while driving 40 mph, several unknown warning lights illuminated. the brake pedal was pumped several times to stop the vehicle. the contact pulled over into a parking spot. the vehicle was towed to schumacher buick gmc (3031 okeechobee blvd, west palm beach, fl 33409, (561) 935-4239) and the contact was informed that the vehicle was included in nhtsa campaign number: 20v588000 (service brakes) however, the parts were not yet available for the recall repair. the manufacturer was made aware of the failure but offered no assistance. the approximate failure mileage was 3,000.*dt *tr"
Components Involved: SERVICE BRAKES
Date of incident: 2020-08-10
Complaint:
"tl* the contact owns a 2020 buick encore gx. the contact stated while making a u-turn, the brake pedal was depressed to the floorboard but failed to stop the vehicle. the contact stated that the brake system failure warning light was illuminated. the contact engaged the parking brake to stop the vehicle. the contact pulled over and parked at a nearby parking lot. the contact received a notification text of nhtsa campaign number: 20v588000 (service brakes, hydraulic) however, the part to do the recall repair was unavailable. the contact felt unsafe driving the vehicle. the vehicle was left in the parking lot. the vehicle was towed to the local dealer ed morse sawgrass buick gmc located at 14351 w sunrise blvd, sunrise, fl 33323, (888) 377-2660, where it was confirmed that parts were not yet available. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the contact stated that the failure recurred twice. the contact was unable to reach the manufacturer for assistance. vin tool confirms parts not available. the failure mileage was approximately 1,251.*dt*jb"
Components Involved: SERVICE BRAKES
Date of incident: 2022-06-09

Recalls for the 2020 Buick ENCORE GX

Component Recalls

Choose a component to see what recalls people have made about them.

Recall:
"general motors llc (gm) is recalling certain 2020 chevrolet corvette and cadillac ct4, ct5 and xt4, 2021 chevrolet trailblazer, and 2020-2021 buick encore gx vehicles. sensor connection contamination in the electronic brake boost system may cause an interruption of communication between the sensor and the brake boost system."
Consequence:
If communication with the sensor is interrupted, the electronic brake boost assist could be lost. Extra pedal force will be required to slow and stop the vehicle, increasing the risk of a crash.
Remedy:

GM will notify owners, and dealers will replace the electronic brake boost module, free of charge. The recall began December 9, 2020. Owners may contact Chevrolet customer service at 1-800-630-2438, Cadillac customer service at 1-800-333-4223, or Buick customer service at 1-800-521-7300. GM's number for this recall is A202307260.

Component(s) Involved: SERVICE BRAKES
Date of incident: 2020-09-24

BUICK Overall Complaint Ranking

This table shows the ranking of car manufacturers when it comes to most complaints and recalls. The manufacturer with the most complaints is at the top. However this doesn't necassarily mean they should be avoided. Some manufacturers might just have more popular or affordable cars which a lot of people have bought. Which means there's more scope for a complaint to be made. Use the ranking table below as a part your wider research into buying a car.

BUICK ranks 20 out of 44 in the complaints ranking table.

Manufacturer Complaint Count Recall Count Ranking
FORD 208,358 3,259 1
CHEVROLET 111,306 2,082 2
TOYOTA 81,019 1,852 3
HONDA 61,937 1,268 4
NISSAN 56,226 930 5
DODGE 45,756 827 6
HYUNDAI 44,150 649 7
GMC 34,441 1,410 8
KIA 29,832 501 9
CHRYSLER 27,698 254 10
TESLA 26,230 730 11
BMW 24,890 1,877 12
VOLKSWAGEN 23,125 829 13
MERCEDES-BENZ 19,066 2,925 14
SUBARU 18,513 703 15
MAZDA 10,599 364 16
PONTIAC 10,430 138 17
CADILLAC 9,434 444 18
AUDI 7,865 1,093 19
BUICK 7,851 279 20
SATURN 7,672 84 21
MERCURY 7,374 135 22
LEXUS 6,373 408 23
LINCOLN 5,897 423 24
ACURA 5,722 382 25
MINI 5,585 366 26
INFINITI 4,000 187 27
MITSUBISHI 3,912 397 28
VOLVO 3,875 727 29
PORSCHE 2,646 1,231 30
SUZUKI 2,272 123 31
FIAT 2,205 80 32
SAAB 1,536 76 33
JAGUAR 1,195 198 34
SMART 528 17 35
GENESIS 436 42 36
ISUZU 249 37 37
ALFA ROMEO 161 37 38
MASERATI 76 46 39
BENTLEY 46 159 40
POLESTAR 42 2 41
LUCID 14 6 42
CODA 4 2 43
MAYBACH 0 0 44

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